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Joined: Dec 2005
Posts: 196
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Joined: Dec 2005
Posts: 196 |
I have a customer with a TVA50 connected to TDA50. I had him record the cutom service promt using Pc admin. When testing the system it plays an good afternoon system greeting. Then it plays recorded sevice prompt we made. They don't want the canned greeting to play, just the recorded service prompt. Thanks for any help.
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Joined: Mar 2006
Posts: 187
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Posts: 187 |
Do you have a Company Greeting set up as well as the Custom Service Menu? I have never had one of these play that prompt and I always use a Company Greeting. Try recording a Company Gretting (i.e. Thank you for calling ABC Company..) and then in Port/Trunk Service set the Day/Night/Lunch/Break mode to point to the company greeting you recorded.
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Joined: Oct 2001
Posts: 4,043
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I believe in the TVA50 you can set the company greeting to "none"
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MrG
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Joined: Mar 2006
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Default is "None" which is what I think is making it play the morning/afternoon/evening greeting.
Not sure since I've always used a company greeting.
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Joined: Dec 2005
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I think I changed thr company greeting to greeting 1 by mistake. I will try to change it to none. Can I use the PC admin or do I have to use telset admin?
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Joined: Mar 2006
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Joined: Dec 2005
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where in PC admin is the company greetings listed? I'm looking in service Settings.
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Joined: Mar 2006
Posts: 187
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Joined: Mar 2006
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In my first response I listed where to look =)
Port/Trunk Service
Call Service
Day Mode
Night Mode
Lunch Mode
Break Mode
Expand the tree and you will see the settings
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Joined: Dec 2005
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Joined: Dec 2005
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