|
|
|
|
Joined: Dec 2005
Posts: 196
Member
|
|
Member
Joined: Dec 2005
Posts: 196 |
I have a customer with a TVA50 connected to TDA50. I had him record the cutom service promt using Pc admin. When testing the system it plays an good afternoon system greeting. Then it plays recorded sevice prompt we made. They don't want the canned greeting to play, just the recorded service prompt. Thanks for any help.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2006
Posts: 187
Member
|
|
Member
Joined: Mar 2006
Posts: 187 |
Do you have a Company Greeting set up as well as the Custom Service Menu? I have never had one of these play that prompt and I always use a Company Greeting. Try recording a Company Gretting (i.e. Thank you for calling ABC Company..) and then in Port/Trunk Service set the Day/Night/Lunch/Break mode to point to the company greeting you recorded.
|
|
|
|
|
Joined: Oct 2001
Posts: 4,043
Member
|
|
Member
Joined: Oct 2001
Posts: 4,043 |
I believe in the TVA50 you can set the company greeting to "none"
--------------------------
MrG
|
|
|
|
|
Joined: Mar 2006
Posts: 187
Member
|
|
Member
Joined: Mar 2006
Posts: 187 |
Default is "None" which is what I think is making it play the morning/afternoon/evening greeting.
Not sure since I've always used a company greeting.
|
|
|
|
|
Joined: Dec 2005
Posts: 196
Member
|
|
Member
Joined: Dec 2005
Posts: 196 |
I think I changed thr company greeting to greeting 1 by mistake. I will try to change it to none. Can I use the PC admin or do I have to use telset admin?
|
|
|
|
|
Joined: Mar 2006
Posts: 187
Member
|
|
Member
Joined: Mar 2006
Posts: 187 |
|
|
|
|
|
Joined: Dec 2005
Posts: 196
Member
|
|
Member
Joined: Dec 2005
Posts: 196 |
where in PC admin is the company greetings listed? I'm looking in service Settings.
|
|
|
|
|
Joined: Mar 2006
Posts: 187
Member
|
|
Member
Joined: Mar 2006
Posts: 187 |
In my first response I listed where to look =)
Port/Trunk Service
Call Service
Day Mode
Night Mode
Lunch Mode
Break Mode
Expand the tree and you will see the settings
|
|
|
|
|
Joined: Dec 2005
Posts: 196
Member
|
|
Member
Joined: Dec 2005
Posts: 196 |
|
|
|
|
|
Joined: Dec 2005
Posts: 196
Member
|
|
Member
Joined: Dec 2005
Posts: 196 |
|
|
|
|
Forums84
Topics94,518
Posts639,974
Members49,849
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
316
guests, and
40
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
