sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TDA100 w/ PRI no call waiting

Has anyone heard of this one? New TDA100 install with PRI using the DID's. When useer is on the phone there is no call waiting tone or display, only a flashing light. Automatic call waiting is turned on by programming and I also checked *7311 and *7321. I reinitalized the programming and reprogramed but it still is not working. I have never seen this before and programming is the same as past installs.
I am going to try tech support in the morning but thought I would give it a try here first.

Thanks for the input.

Stephanie

I can't say I've seen this. How are additional calls getting to the phone? Are you using GDN, G-CO, PDN, or S-CO buttons?

Thanks Kevin,
Using a combination of G-CO'S (4) and G-DN for another company. The problem also exists when I had S-CO keys as well. Going to give Panasonic a call this morning, but I am starting to think there is an issue with the software. I will update once I know.
Thanks again and have a good day

Steph

Hi to enable the tone and display, you need to set manual call waiting for extension under option 2 in extension settings and set it to your preferred setting, I tend to use W-OHCA, so the custimer is not to interupted on their call. Hope this helps.

Problem solved. After 2 hours listening to the same piano solo song with Panasonic, it turned out I have no problem. If I pick up a phone and call the DID number for that phone it only flashes (no ring), but, if I busy out a phone and call the DID from another phone it works as it should. Not sure why it is this way but works and that is all I care about.
Thanks for the input (nice hearing about options from other techs). Always try and learn new things about the system and today was one

Thanks again.

S