sundance-communications.com/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TDA100 - ICD Group Won't Ring

So weird problem I just noticed. I have 2 groups setup here. 604 (which goes to SUPPORT) and 608 (which goes to AFTER HOURS SUPPORT).

During day our AA allows the button press of 3 to go to SUPPORT (604) and at night, an extra button press of 8 will go to AFTER HOURS SUPPORT (608) where they can leave a message and its emailed to me...

well after hours works fine. If I manually enter 608 as my extension when I call, the support extensions ring, and finally voicemail. But whenever I try and press "3" or "604" i get "im sorry noone is available to take your call"

Anybody know why or where i can check. I just noticed this when testing things the other day. I'm not 100% sure if this only happens in night mode or if its happening in day mode (in day mode we have someone who answers the phone before the AA picks up, sooo we never actually get to have a customer press 3 for support)

I just tested this and during the daytime mode, i get the same results... any ideas? All my other ICD groups ring properly.

what happens when you ring 604 from intercom?

It rings the extensions just fine

well you've narrowed it down to a tva issue
do you have no answer and busy destinations defined?

If the digit is set to mailbox in the custom service it would go to mailbox, after the prompt you quote, it should give you the option to leave a message or call another ext.
Also check the ICD groups overflow timer.
604 could be set to zero.

The CS menu has option 3 going to extension 604, we have 3 or 4 other options that go to similar ICD as well, all going to the extension (602, 603, 604, 605, 606, etc...) - i kept all my ICDs in the 600 range for programming.

I'll check the overflow timer but i think it was okay. I can double-check though.

I did check my no answer/busy, there was one option different that was NOT checked that was checked on others, i checked it but had the same issue still.

Yes after "I'm sorry no-one is available to take your call" i'm given the option to press 1 to leave a message or press 0 for the operator" - if i press 1 to leave a message im given my mailbox, and my nighttime greeing does properly play in the mailbox as well... so that seems to work.

My overflow que is set just like the rest ( with nothing set in destination-day, lunch, break and night), queue call capacity is set to 30

I figured it out. I forgot the other day i hit the buttons too quick on my phone to get into a message, and i accidently enabled all call blocking (not a bad feature when i dont wanna be bothered). But i had to login to the voicemail box on my phone to figure it out. So it was enabled, i just disabled all forwarding options and that fixed my issue. Anybody know where that is in the programming software though? Make my life easy to check other boxes