web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2010
Posts: 17
Member
Member
Offline
Joined: Apr 2010
Posts: 17
Hello,

Im sure its a real simple fix & I for the life of me cant figure it out.

I want to setup an option during our greeting to dial a cell phone of an on call staff person (Ex: Press 6 or ext 115 to Reach the on call person). I tried to set this up in the custom service menu of the TVA200 by choosing the option outside CO and added the number. However when I call the main number and press 6, it hangs for like 10 seconds and tells me incorrect entry. I have even tried adding a 9 in front of the number and I recieve the same results.

I also tried to add an extension on the tda100 (Say 115) with the outside number and recieved the same results.

Im trying to make it as easy as possible for this staff person as in the event of snowdays, or if they are on the road for several days they can be reached as soon as possible.

Any help is appreciated.

Thank you!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: May 2003
Posts: 2,924
Member
*****
Member
*****
Joined: May 2003
Posts: 2,924
Make sure that the extensions involved have a COS assigned that allows Off premise transfers.
Phone ext and VM ports.
Make sure you have good passwords on the admin boxes of the VM.

Joined: Jul 2006
Posts: 2,765
Likes: 22
Admin
***
Admin
***
Joined: Jul 2006
Posts: 2,765
Likes: 22
I do mine by creating an ICD number that is forwarded to an outside line. eg the customer's extension is 101 and his cell is 401. ICD 401 is forwarded to 9+ his cell. Now, a transfer via VM to 401 follows all the transfer rules.

We've also pointed single digits to an ICD group for the same purpose.

Carl


This model is end of life

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Newest Topics
3515 vodavi phones.
by Gary S. - 05/01/25 12:26 PM
AT&T Coinsoft
by ChrisRR - 04/30/25 02:39 PM
Inter-tel Encore CX aka Mitel 3000 circa 2008
by Telesystems - 04/27/25 02:20 PM
Just a little of what I've been working on
by John807 - 04/25/25 11:42 AM
Forum Statistics
Forums84
Topics94,524
Posts640,007
Members49,851
Most Online5,661
May 23rd, 2018
Newest Members
DEN2MM, ferhat_efe, utec, MoverDub, Kevin usama
49,851 Registered Users
Top Posters(30 Days)
Toner 5
Taddeo 4
dexman 4
Who's Online Now
0 members (), 233 guests, and 39 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0