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Joined: Aug 2009
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Originally posted by Kyawa:
I'll take a stab based on how I have a TA1232 configured. If you have all extensions ringing from an outside call via your AA, then you must be calling a ring (extension) group, not an extension. If that is the case, you would set up a mailbox for that extension group. The TA1232 extension groups use extensions 191, 192... Like I said, I'm just guessing but that's how my configuration of the TA1232 works at one of my customers. Once the message is recorded in the extension group's mailbox, I move it to an extension's mailbox. Sorry if this doesn't apply to the TD1232. Does not apply !The key word is "intercept" and you will not get follow on id with configuration .
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Originally posted by Vitor: Originally posted by kxtvet:
[b] You must be using flexible ringing and your port service is set to auto attendant thats the default set them for custom service instead then i think in your case the mailbox 101 will capture all unanswered calls on intercept once you make that change! make sure trunk groups are set to do intercept to 165 and adjust intercept timer down from 12 rings....!if its a late model system give all exts that need to know voicemail has arrived a mwl-101 button
The intercept, as expected, works and after four rings sends the user to voice mail prompt. However the prompt still asks the person who dialed for extension number. [/b]
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Joined: Aug 2009
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configured to intercept to 165 and changed the timer to 4 rings. I also set the TVS75 for custom service. I do not have a mailbox 101.
The intercept, as expected, works and after four rings sends the user to voice mail prompt. However the prompt still asks the person who dialed for extension number.
If you had had a mailbox 101 calls would wind up here because it is the lowest ext number
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Unless if you have your CO DIL to one extension and that ext is forwarded to 165, that is the only way to get into that mailbox greeting.
If the CO line is ringing a group or Phantom, and you are using Intercept, then the call will intercept to 165 and use the PORT control. In your VM Port settings, have the call answered by Custom Service #1. In that CS #1, record your home greeting and either have the caller press 0 to leave a message or HOLD to leave a message. Then in the CS #1 program, program 0 to = the mailbox of the phone extension that should retrieve messages. Program NoDTMF also to go to that mailbox no. This is what I used to do.
IF you want all phones to get a message light, send the 0 and No DTMF to mailbox 100, create that mailbox and program a message waiting button 100 on all sets. Hopefully the 1232 is a -4 or higher.
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Shawn, can you hear that echo...
“I have not failed. I've just found 10,000 ways that won't work.”
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