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#168737 04/19/11 11:14 AM
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We have a site with a dozen 7696 cordless phones. 3 of the phones will randomly turn off, even while in the charger. These same 3 phones will flash the charge lamp on the phone red , from the normal solid red, after several minutes of being seated in the charging cradle once you power them back on. I have already swapped out the batteries, even though only 3 months old. Switching charging cradles doesn't help either.
The other cordless work fine.
Anyone seen this? I wanted to be sure it wasn't something silly before sending them in for repair.
Thank you.

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This is a known issue with Pana, I've had it a few times. You probably have the older gray power supplies. The new black power supplies should resolve that.


Aaron
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These are the black power supplies, PN PQLV206.
I even tried moving the phones to different cradles, problem seems to follow the phone.

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Wow, never seen that problem with the black power supplies. If it follows the phone and you changed batteries then it must be faulty units.


Aaron
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Thanks 94.
I'll send one unit into repair and see what they say.
Will post the results. I find these phones bullet proof and always try to get clients to upgrade.

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Yeah they're great. When my boss used to demo them he would throw them across the floor to prove their durability.


Aaron
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Just as a follow up, Panasonic confirmed that the chargers are the problem.
Thanks again.


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