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Joined: Apr 2010
Posts: 17
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Joined: Apr 2010
Posts: 17 |
Hello
I have a couple of problems and Im sure they are easy fixes but I thought Id ask.
1. My phone system (TA824) is randomly lighting up CO 3 and CO4 for no apparent reason. I dont have anything plugged into these and they seem to turn off after about 30 seconds and then come back on 5 minutes later. Any ideas?
2. The message button does not send the users to the voicemail system (TVA50). When I press it, it shows them 115 and then it hangs up.
Any help is appreciated.
Thank you,
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Joined: Apr 2010
Posts: 17
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Joined: Apr 2010
Posts: 17 |
I figured out why co 3 & 4 were lighting up. We had it setup to automatically roll to the next line when 1 and 2 were in use. Once I fixed that it was the end of that 
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Joined: Mar 2006
Posts: 378
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Joined: Mar 2006
Posts: 378 |
What port do you have the TVA50 connected to?
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Joined: Mar 2006
Posts: 378
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Joined: Mar 2006
Posts: 378 |
Also, did you assign and set up the extension mailboxes?
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Joined: Apr 2010
Posts: 17
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Hi Ken,
I have the TVA50 setup on ports 15 & 16. On the TVA50 I have setup mailboxes for each extension if that is what you are referring to.
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Joined: Mar 2006
Posts: 378
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Posts: 378 |
So how did you access the TVA50 when each user set up his or her mailbox? By setting up, I mean greeting, password, etc.
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Joined: Apr 2010
Posts: 17
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THey dialed intercom 115 to setup their greeting, pwd and to access their messages
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Joined: Mar 2006
Posts: 378
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Joined: Mar 2006
Posts: 378 |
When you use the "message" button, is it illuminated (meaning message in mailbox)? I think you can only use the message button when you have new messages.
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Joined: Aug 2009
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Thats spot on kyawa you will get a fast busy on an other ext-xxx light if its not lit!
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