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Joined: Oct 2011
Posts: 4
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Joined: Oct 2011
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I have a customer that has had problems with caller id that clear up when the unit is power cycled - annoying but not the end of the world. Recently the unit started to hang up on callers before going through the programmed number of rings. This also cleared up after power cycling the unit but this is a bigger issue for the customer than the caller id problem. This unit has been in place about 4 years. Any ideas as to what might be going on and any things I can try to permanently fix the problems.
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Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Sounds like the memory battery/capacitor is 'going south'.
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Feb 2007
Posts: 330
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Joined: Feb 2007
Posts: 330 |
Try a program 99 memory reset. Your KSU shouldn't be on its way out already. I am using a 61610 from 1991 in my house. Did you check your line voltage. Somewhere close to 48VDC. I don't think that it is a KSU issue.
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Joined: Feb 2009
Posts: 35
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Joined: Feb 2009
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Could be an intermediate short on one of the tip and rings of a station. What type of CID problems? SMDR might be helpful here.
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Joined: Oct 2011
Posts: 4
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Thanks for the ideas. I will check the voltages and the memory the next time I am out at the customer's location. The CID simply does not display any info on any of the system phones.
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Joined: Feb 2007
Posts: 330
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Joined: Feb 2007
Posts: 330 |
Do you have the CID cheat sheet??
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Joined: Oct 2011
Posts: 4
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Joined: Oct 2011
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I do not have the CID cheat sheet - could you please send it to me?
Thanks
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Joined: Oct 2011
Posts: 4
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Joined: Oct 2011
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The problem occurred again so I went out to troubleshoot and tracked the problem - the neighbors dog had dug up the AT&T line and was chewing on it. This was a first!
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Joined: Aug 2009
Posts: 1,118
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similar story the guys dog howls every time there is a phone call because he gets wacked with 105 volts 50 hz ringing voltage through his dog chain :rofl:
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