web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#169744 11/01/11 02:32 AM
Joined: May 2011
Posts: 9
Member
OP Offline
Member
Joined: May 2011
Posts: 9
I have a system that prints out reports at the end of the month. For the last couple of months it has randomly stopped reporting certain days
last month all information from the 17th-26th was gone
the month before the 9th, 12th, and 22nd had missing information.
looking back at past reprts this has been going on for several months.

All the programming appears to be in place. Could they be turning off this information for specific days by accident? If so how?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#169745 11/01/11 04:51 AM
Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
*****
Offline
RIP Moderator-Mitel, Panasonic
*****
Joined: Dec 2005
Posts: 7,056
What are you storing the calls on? I don't believe the TD816/1232 has nearly the storage capacity you are expecting. In other words, who is turning off, or otherwise interfering with, your storage device?


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#169746 11/03/11 08:26 AM
Joined: Aug 2009
Posts: 1,116
Member
Offline
Member
Joined: Aug 2009
Posts: 1,116
Quote
Originally posted by black wolf:
I have a system that prints out reports at the end of the month. For the last couple of months it has randomly stopped reporting certain days
last month all information from the 17th-26th was gone
the month before the 9th, 12th, and 22nd had missing information.
looking back at past reprts this has been going on for several months.

All the programming appears to be in place. Could they be turning off this information for specific days by accident? If so how?
What software are you using to capture raw smdr?

#169747 11/08/11 10:34 AM
Joined: May 2011
Posts: 9
Member
OP Offline
Member
Joined: May 2011
Posts: 9
The system has a version 6 software. They run their reports only on the last day of the month. I have asked them to run the report once a week. They have a large number of calls and long call durations.

#169748 11/08/11 10:37 AM
Joined: Aug 2009
Posts: 1,116
Member
Offline
Member
Joined: Aug 2009
Posts: 1,116
If you don't have some sort of software or buffer box to capture raw smdr then you will never get reliable reports.......

#169749 11/09/11 04:14 AM
Joined: Dec 2005
Posts: 7,056
RIP Moderator-Mitel, Panasonic
*****
Offline
RIP Moderator-Mitel, Panasonic
*****
Joined: Dec 2005
Posts: 7,056
What kxtvet (And I) have already said.

I'm not sure the 1232 has ANY buffering capability.


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#169750 11/09/11 05:41 AM
Joined: Aug 2009
Posts: 1,116
Member
Offline
Member
Joined: Aug 2009
Posts: 1,116
i saw your post i don't think our poster is getting it and it does have a buffer and its 999 and then restarts to 001 and if and when you connect it dumps and starts over maybe .....and then who knows what happens when you disconnect and reconnect do you see where I am going????

#169751 11/11/11 04:29 AM
Joined: May 2011
Posts: 9
Member
OP Offline
Member
Joined: May 2011
Posts: 9
i saw your post i don't think our poster is getting it and it does have a buffer and its 999 and then restarts to 001 and if and when you connect it dumps and starts over maybe .....and then who knows what happens when you disconnect and reconnect do you see where I am going????

I did get what you said. You asked the question of what version software it was , all I did was respond to your question. This system has been in use for over 10 years and had worked fine until the last 14 months. When I originally asked the question they had told me nothing had changed.
What I found out is that they upgraded their phone system while I was sick and changed how they did reports. Once you mentioned about the buffer I was able to fix the problem. Thank you

#169752 11/11/11 07:55 AM
Joined: Aug 2009
Posts: 1,116
Member
Offline
Member
Joined: Aug 2009
Posts: 1,116
Quote
Originally posted by kxtvet:
Quote
Originally posted by black wolf:
[b] I have a system that prints out reports at the end of the month. For the last couple of months it has randomly stopped reporting certain days
last month all information from the 17th-26th was gone
the month before the 9th, 12th, and 22nd had missing information.
looking back at past reprts this has been going on for several months.

All the programming appears to be in place. Could they be turning off this information for specific days by accident? If so how?
What software are you using to capture raw smdr? [/b]
I ASKED what software you were using to capture raw smdr not what software revision is on the system working on... - nothings have the ability to send raw smdr through the EIA serial port?????????????

#169753 11/14/11 07:20 AM
Joined: May 2011
Posts: 9
Member
OP Offline
Member
Joined: May 2011
Posts: 9
Thanks for your help. This system has worked fine for almost 14 years. We ( the customer & myself ) knew of no changes. The system had been set to send everything to a printer. The printer was set to pause, so when they turned it on it would print saved information. The problem ended up being when they upgraded the system the put the printer into a new power outlet. A new employee had been turning off the power source by accident to the printer. So on those day the printer wasn't capturing any of the info the phone sysem was sending. Again thank you as soon as you mentioned the buffer I remembered that it had nothing to do with the phone system.


Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,710 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
pvj 4
jc2it 4
Who's Online Now
1 members (Professor Shadow), 189 guests, and 235 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5