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Joined: Dec 2008
Posts: 47
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Joined: Dec 2008
Posts: 47 |
I have a customer with a tde 100. The problem i have is that when the operator is on the phone, and she gets a call from an internal Person the call is busy, They want it to ring so she can get them. Has anyone ran into a simular thing? i need some help
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Joined: Aug 2009
Posts: 1,118
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Joined: Aug 2009
Posts: 1,118 |
turn on call waiting ext and co on ext 0
and make sure that 0 is only set to forward to voicemail on a no answer!!
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
I had that on a tde600, and they did not want to have to press a second key for internal call waiting so what I did is made a icd group and called it operator, set the operator extension (under system>operator) to that group number, set call waiting distribution to all. set call waiting on the operator extension. it will bleep and show on the display.
As for external calls the call waiting as Kxtvet said will solve that as well
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
you can make CW automatic.
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Joined: Jan 2007
Posts: 2,125 Likes: 4
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
you can for co, but not for internal call
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Jan 2007
Posts: 1,217
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Joined: Jan 2007
Posts: 1,217 |
You can set automatic call waiting for intercom calls under system options, by default it's disabled. Later versions of tda, and most versions of tde/ncp.
Aaron
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Joined: Jan 2007
Posts: 2,125 Likes: 4
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
i see that now, ever learning, thats why I love telephone systems, you will never know everything. hence my disclaimer 
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
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Joined: Jan 2007
Posts: 1,217
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Joined: Jan 2007
Posts: 1,217 |
See OBT, not all us Americans are stupid like you think.
Aaron
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Joined: Jan 2007
Posts: 2,125 Likes: 4
Admin
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Admin
Joined: Jan 2007
Posts: 2,125 Likes: 4 |
I never thought ALL were stupid 
“I have not failed. I've just found 10,000 ways that won't work.”
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