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Joined: Jul 2004
Posts: 20
Member
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Member
Joined: Jul 2004
Posts: 20 |
I have one phone in our system that will not transfer into voice mail after a call is transferred from the attendant console and there's no answer or busy at the station. It instead, goes to the auto-attendant front-end (Thank you for calling...). If you call the station using it's DID, it goes to the users mailbox. It only seems to be when tranferring from the attendant console. I've checked and compared it's setup to other working extensions, but no luck. Any ideas? Thx Barry
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
You say there is no Call Forward no Answer set? Then simply set CFBY and CFNA at the set to go to VMS.
Your DID's are going because you set them up in the DID field which is a totally different program.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jul 2004
Posts: 20
Member
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Member
Joined: Jul 2004
Posts: 20 |
I do have CFNA and CFBY set to forward to VM (DN 88 on our system).
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Did you set it up at the station itself?
Russ runs a local service and private tech center. [/url]
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Joined: Jul 2004
Posts: 20
Member
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Member
Joined: Jul 2004
Posts: 20 |
I did, and it shows that its set to 88 (our VM DN).
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
I ran into this the other day where the user had put some wierd forward in, i had to clear all the fowarding options and re-enter them and it started to work agian.
Russ runs a local service and private tech center. [/url]
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Joined: Jul 2004
Posts: 20
Member
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Member
Joined: Jul 2004
Posts: 20 |
I'll certainly give that a shot- Thanks!
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