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Joined: Aug 2004
Posts: 1
Member
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Member
Joined: Aug 2004
Posts: 1 |
Our company wants to evaluate the computer-telephony integration (CTI). The software we are about to buy will connect phone system via Intel® NetMerge™ CTI works with switches that comply with the ECMA CSTA specification.
The problem is that we have Telrad Digital Key BX. It is looks like the manufacturer is no longer in business. Another problem - I am not expert in telephony. We have a company that does maintenance for Telrad, but I even do not know what to ask. Intel® NetMerge™ CTI website has a list of switches that can work with Intel® NetMerge™ CTI.
Telrad is not in that list.
My questions are:
Telrad:
Is the Telrad Digital Key BX can be called a switch?
Does Telrad has a card or module that can provide work with Intel® NetMerge™ CTI?
General:
By which way (using what interface) CTI equipment connects computers?
What solutions can be used to work with Intel® NetMerge™ CTI for a small office of 5-10 phone operators?
Thanks
Gregory
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
Telrad is still in around. Here's there website www.telradusa.com. I not sure what your trying to do on your posted message. But telrad is tapi complent, It works though a data broad connected to a phone to the computer. If that helps. Is this smdr software or contact mangment software or pc attendants. [This message has been edited by tony3866 (edited August 16, 2004).]
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