|
Joined: Sep 2001
Posts: 59
Member
|
OP
Member
Joined: Sep 2001
Posts: 59 |
Is there any way to play a ran message at the start of any call going into an ACD group(ie.. your call may be monitored.....)
|
|
|
|
Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
|
Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
I think it's forced announcement in announcement Plans. record ran and make unlimted I think i would have to try it first. Then set the plan up with diffrent rans after it. But i know there were problems with it in sb3, and maybe sb5.
|
|
|
|
Joined: Sep 2001
Posts: 59
Member
|
OP
Member
Joined: Sep 2001
Posts: 59 |
What i have found is that forced annoucement just makes the whole message play even if a agent becomes available Software is the newest e2e
|
|
|
|
Joined: Aug 2002
Posts: 4,919 Likes: 1
Administrator
|
Administrator
Joined: Aug 2002
Posts: 4,919 Likes: 1 |
Jay Do you have a IPeX/MPD2 or do you have the MPD memory cartridge e2e-1? And what voicemail Imagen or Emagen?
|
|
|
|
Joined: Sep 2001
Posts: 59
Member
|
OP
Member
Joined: Sep 2001
Posts: 59 |
memory cart. and imagen vm
|
|
|
|
Joined: Aug 2002
Posts: 4,919 Likes: 1
Administrator
|
Administrator
Joined: Aug 2002
Posts: 4,919 Likes: 1 |
Do the lines ring direct to the ACD or are the tranfered by attend? Also what ver Imagen?
|
|
|
|
Joined: Aug 2002
Posts: 4,919 Likes: 1
Administrator
|
Administrator
Joined: Aug 2002
Posts: 4,919 Likes: 1 |
Jay You know I do offer remote Tech support? You can send me you cfg file I will look it over for errors. Email and Phone are in my profile.
|
|
|
Forums84
Topics93,883
Posts637,024
Members49,675
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
10
guests, and
16
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|