Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#172277 09/09/04 03:20 PM
Joined: Sep 2001
Posts: 59
Member
OP Offline
Member
Joined: Sep 2001
Posts: 59
Is there any way to play a ran message at the start of any call going into an ACD group(ie.. your call may be monitored.....)

Atcom VoIP Demo
VoIP Demo
#172278 09/09/04 06:17 PM
Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
Offline
Moderator-Telrad
Joined: Aug 2003
Posts: 1,281
I think it's forced announcement in announcement Plans. record ran and make unlimted I think i would have to try it first. Then set the plan up with diffrent rans after it. But i know there were problems with it in sb3, and maybe sb5.

#172279 09/10/04 04:04 AM
Joined: Sep 2001
Posts: 59
Member
OP Offline
Member
Joined: Sep 2001
Posts: 59
What i have found is that forced annoucement just makes the whole message play even if a agent becomes available
Software is the newest e2e

#172280 09/10/04 05:08 AM
Joined: Aug 2002
Posts: 4,919
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,919
Likes: 1
Jay
Do you have a IPeX/MPD2 or do you have the MPD memory cartridge e2e-1? And what voicemail Imagen or Emagen?

#172281 09/10/04 07:12 AM
Joined: Sep 2001
Posts: 59
Member
OP Offline
Member
Joined: Sep 2001
Posts: 59
memory cart. and imagen vm

#172282 09/10/04 10:18 AM
Joined: Aug 2002
Posts: 4,919
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,919
Likes: 1
Do the lines ring direct to the ACD or are the tranfered by attend? Also what ver Imagen?

#172283 09/10/04 02:40 PM
Joined: Aug 2002
Posts: 4,919
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,919
Likes: 1
Jay
You know I do offer remote Tech support? You can send me you cfg file I will look it over for errors.
Email and Phone are in my profile.


Moderated by  SSPhone 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,883
Posts637,024
Members49,675
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Adam Randall, Felton 1967, FeltonD, paezacero, Spencer
Newest Members
tech3500, APInc, m1cashman, jonnycom, XJR9000
49,674 Registered Users
Top Posters(30 Days)
Toner 11
jsaad 8
teleco 6
dexman 5
Shahza 4
Who's Online Now
0 members (), 10 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5