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#172277 09/09/04 11:20 AM
Joined: Sep 2001
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Is there any way to play a ran message at the start of any call going into an ACD group(ie.. your call may be monitored.....)

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#172278 09/09/04 02:17 PM
Joined: Aug 2003
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Moderator-Telrad
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I think it's forced announcement in announcement Plans. record ran and make unlimted I think i would have to try it first. Then set the plan up with diffrent rans after it. But i know there were problems with it in sb3, and maybe sb5.

#172279 09/10/04 12:04 AM
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What i have found is that forced annoucement just makes the whole message play even if a agent becomes available
Software is the newest e2e

#172280 09/10/04 01:08 AM
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Jay
Do you have a IPeX/MPD2 or do you have the MPD memory cartridge e2e-1? And what voicemail Imagen or Emagen?

#172281 09/10/04 03:12 AM
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memory cart. and imagen vm

#172282 09/10/04 06:18 AM
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Do the lines ring direct to the ACD or are the tranfered by attend? Also what ver Imagen?

#172283 09/10/04 10:40 AM
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Jay
You know I do offer remote Tech support? You can send me you cfg file I will look it over for errors.
Email and Phone are in my profile.


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