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Joined: Jun 2005
Posts: 11
Member
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Member
Joined: Jun 2005
Posts: 11 |
Hi All
I am needing IVM software 4.00J(AVC).My copys seem to have gone bad(They have not been used for 3 years)
I have an issue with inbound calls hitting the AA.The IVM will not respond to the incomming digits.I have changed out the 4 port card,MPD,OCD and COG.The VM works perfect for all internal access.
My last hope is to reload a hard drive and test it out but all I have is DVC software.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Check the system DTMF receivers.
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
What version on the system. Try changing the lenghts on the lines. Also try to see if it only happens on one line. There's also a setting in system parameters in the voicemail that say's DTMF something, It's set to 70 in default try going to the lowest setting I think its 50. And if it happens all the time no matter what line your on check the DTMF Recevers like SSphones says said. I don't feel reloading the software will help.
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Joined: Jun 2005
Posts: 11
Member
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Member
Joined: Jun 2005
Posts: 11 |
The DTMF recievers are located on the MPD or the OCD which have been both changed out.The issue is happining on all lines.8 are located on the COG and 4 are on the MPD.It is a 128 twin cabinet config.It is ver 3.05 on the MPD.
In 12 years of working on Telrads I have never seen this problem.I even changed out the main cabinet just in case it was the backplane.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
So you have changed out the AVC card in the voicemail with a known good AVC card (had been tested at another site and is a working card)? Would hate for you to be switching one dinosour with another only to find both were bad. Have you tried installing a SLD card and dialing from it internal? Remember you only have 1 DTMF receiver on the MPD by adding a SLD you add 2 more. Or you could do yourself and the customer a favor and offer to get them upgraded to a new IPeX server with the onboard EmaGen voicemail. Check with your local Telrad Dealer for more options. Oh wait that's Me. 
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Joined: Jun 2005
Posts: 11
Member
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Member
Joined: Jun 2005
Posts: 11 |
I replaced the SLD and tested.The AVC card works on a test system I set up.
I found an old copy of 4.00H.I am loading up a hard drive with it to take to the site.
I hope this does the trick.
My old company is still a dealer for Telrad but they dont sell much of it since I left.They moved on to BCM's (Mistake)
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