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Joined: Jun 2008
Posts: 16
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Joined: Jun 2008
Posts: 16 |
Using eManager 3.1.0.8 and Gateway 2.2.0.1 to Connect to the IPEX2 in a TelRad Digital Key BX.
I do most of the support on the system, but recently I had to have a hard drive replaced on the TVSe. While here the tech that replaced the HD connected to the ipex2, I guess to make sure we had a backup. At any rate, ever since, I have not been able to connect emanager via the gateway using rs232. Any ideas what could have gone wrong? I am likely overlooking something simple, but have yet to figure it out.
Thanks
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
What error are you getting, com port?
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jun 2008
Posts: 16
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Joined: Jun 2008
Posts: 16 |
Connection Not Established...after several seconds of starting connection. Have tried multiple PCs.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Then either your settings have changed in the gateway or your plugging into the wrong connection on the Telrad.
Russ runs a local service and private tech center. [/url]
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Joined: Jun 2008
Posts: 16
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Joined: Jun 2008
Posts: 16 |
Prior to the parts swap, this had been connected forever it seems. So long in fact, it would not surprise me if I plugged it back in wrong after finding it not connected. I cannot recall if it had a db9 to rj45 converter in the serial connection of the ipex2 that "walked away" or if it was rj45 in to the ipex2, but I have tried both ways. Can you confirm best way to connect? Is there a setting on the ipex2 that dictates how the gateway has to connect?
Thanks.
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Joined: Jun 2008
Posts: 16
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Joined: Jun 2008
Posts: 16 |
Turns out the cabling and setup were all fine as it was. During lunch I shutdown the system and restarted it and everything works now.
Thanks.
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Joined: Feb 2005
Posts: 274
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Joined: Feb 2005
Posts: 274 |
Yea, the good ole reboot solves alot of problems 
TG
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
That was going to be my next suggestion if all was well with the others. Glad you got it going.
Russ runs a local service and private tech center. [/url]
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Joined: Jun 2008
Posts: 16
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Joined: Jun 2008
Posts: 16 |
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