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Joined: Jan 2011
Posts: 47
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Joined: Jan 2011
Posts: 47 |
One of our mailboxes can not be found from the directory lookup when you press 9 in the auto attendant. I can not seem to find any settings that will include or exclude a mailbox from the name directory lookup. Every other mailbox is in the name directory that I have tested. emaGEN voicemail system Emagen Quick Glance License Info
Licensed In Use
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Serial Number 204xxx
Number Of Mailboxes Unlimited 46
Voice Ports 4
Fax Ports 0
Email Clients 5 1
Call Control Clients 5 1
Serial Integration On
IVR Off
TTS Sessions 0
SR Sessions 0
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Joined: Feb 2005
Posts: 274
Member
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Member
Joined: Feb 2005
Posts: 274 |
If the voice name is not recorded in the mailbox, it will not appear in the auto attendant. Record the voice name for the mailbox in question and test.
TG
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Joined: Jan 2011
Posts: 47
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Member
Joined: Jan 2011
Posts: 47 |
Thank you, that did it. 
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