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Remove/Add a mailbox from the directory
#176251 09/29/11 08:50 AM
Joined: Jan 2011
Posts: 47
OP Offline
Joined: Jan 2011
Posts: 47
One of our mailboxes can not be found from the directory lookup when you press 9 in the auto attendant.

I can not seem to find any settings that will include or exclude a mailbox from the name directory lookup. Every other mailbox is in the name directory that I have tested.

emaGEN voicemail system

Emagen Quick Glance License Info
 Licensed         In Use 
Serial Number         	204xxx    
Number Of Mailboxes  	Unlimited         46  
Voice Ports           	4    		
Fax Ports             	0    
Email Clients         	5                 1  
Call Control Clients  	5                 1  
Serial Integration    	On    
IVR                  	Off    
TTS Sessions           	0    
SR Sessions            	0    


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Re: Remove/Add a mailbox from the directory
#176252 09/29/11 09:31 AM
Joined: Feb 2005
Posts: 273
Joined: Feb 2005
Posts: 273
If the voice name is not recorded in the mailbox, it will not appear in the auto attendant. Record the voice name for the mailbox in question and test.

Re: Remove/Add a mailbox from the directory
#176253 09/29/11 01:49 PM
Joined: Jan 2011
Posts: 47
OP Offline
Joined: Jan 2011
Posts: 47
Thank you, that did it. smile

Moderated by  SSPhone, tony3866 

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