web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2011
Posts: 6
chotchk Offline OP
Member
OP Offline
Member
Joined: Nov 2011
Posts: 6
Acquired an office that has Telrad system. All i've known is Avaya so definitely struggling a bit. Today the voicemail system on the Telrad quit. Not quite sure of the version. I am using emanager (3.0) to push/pull configs. System has an IPEX board that has an on-board hard drive for the voicemail which was swapped with a (supposedly good) mirror drive (2 different ones). Didn't work. Replaced the IPEX board itself trying both original and mirror drives. Still didn't work. Calls into voicemail at extension 2500 are met with a fast busy. Cannot access the vm admin console via browser either.

Anything else I can check? I am doing this remotely so I don't have physical access. If it means anything, the TVSE board quit responding about a month ago as well. Reseating didn't help that either.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Feb 2005
Posts: 274
Member
Offline
Member
Joined: Feb 2005
Posts: 274
I've never tried to mirror the drives, but I do know that the drives are keyed to the mac address on the IPEX, so if they don't have the correct license key, they will not run. You could probably see more of what is going on if you plug in a monitor and keyboard to the IPEX. The only way I know of to successfully replace a drive is to take a drive that has the same version software loaded on it and then restore your data base to the new drive, assumming you have a backup of your original drive.
You may not have a drive problem, using the monitor will tell you more.


TG
Joined: Aug 2002
Posts: 4,924
Likes: 1
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,924
Likes: 1
The big question is do you have a backup of the voicemail? If not you have lost the license and will have to have it reissued by Telrad or T3. And depending on the software level you may be better off upgrading it to the latest 10.4 software and license.

As for the TVSe it can be sent to repair, and unless it's NER it should run about $750 to repair it.

Joined: Aug 2010
Posts: 10
Member
Offline
Member
Joined: Aug 2010
Posts: 10
I'm wondering if you had any luck with mirroring the drives. I want to be proactive and replace our drive (dated 2004), by using something like the program dd.

Any feedback would be appreciated.

Thanks
Greg


Moderated by  SSPhone 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5