sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK40i Stations using QWest Centrex Features

Ok, hopefully I have gotten past the "stupid question" phase and have something that can really challenge you guys. :-)

I have my system setup to be AA'd by the voice mail system. The user then dials the appropriate station. None of my stations have CO line appearances, just the station appearance.

The Qwest Centrex package has "call transfer" on each of my incoming CO lines. The transfer is activated by flashing the CO line.

Now for my question: Is there a way to access the CO line flash using the station's cf-ext or a like feature to forward calls externally that come in via voicemail?

aomin
centrex will only transfer to other numbers
in your group. if there are numbers in your group outside of your system you could conceivably use this
function. i,ve never done this but theoretically the call that the voice mail
has forwarded to you should be able to be transfered to another centrex number. not sure if i answered your question. maybe ss or one of the other techs has more centrex experience
m

Martin,
Thanks for your reply. However, this is a feature on the CO line itself. My current problem is that when I attempt to "flash" the line it only affects the toshiba internal setup and not the CO line itself.

BTW, if I had a direct CO line appearance on the set this would work. But that goes against my entire setup, so I am looking for another solution.

Thanx,

Rich

[This message has been edited by aomin (edited May 10, 2004).]

[This message has been edited by aomin (edited May 10, 2004).]

Not sure about Quest, but here in Bellsouth Territory our Centrex customers are able to transfer to a number that is not in the Centrex group. If the call is going to a number in thier group, they just enter in the last 4 of the number they are trying to transfer to, if it's a different exchange or a non Centrex number they have to enter a 9 then the entire 7-digit number. I'm not a toshiba man, so wait for a second or third opinion, but it sounds as though you have voice mail tied to analog ports off the system and the hookflash is trying to activate features of those ports instead of on the actual line itself. Someone else here can probably tell you if it's possible to adjust the flash time of those ports in order to get the flash time where you can use that feature without impairing the other features needed for the system to talk with the VM.

That is exactly what is happening. Thanks for helping me clarify.

Rich

[This message has been edited by aomin (edited May 10, 2004).]

Are you using a Stratagy voicemail on the system? If so you can use the @F to flash the outside line. You will need to have the Flash timer set correctly in program 12. I use this same feature on my Toshiba in my home. I also use a Flash button on my phones to answer call waiting.

To flash an outside line you will have to use hook flash (or cnf/trns) and #45. You can definitely have voicemail perform the external flash, but I'm not sure if you can place the 'cnf/trns #45' in a speed dial for the call forward external. You will need to adjust program 12-4 and 12-5 to a value of 1. Just remember that the call forward external will work only on a station in which the incoming call rings only on that phone and nowhere else, and will not work if the incoming call is transferred from voicemail or aa.

No, I am using Contact DK. Can that do the same thing?

Ack, in my setup virtually every call comes to the station via voicemail or aa. :-(

Teleco sold the Contact Dk as a replacement for the Stratagy DK or there own voicemail instead of using Toshiba's. I know the contact is easy to program can be done from a phone ect ect but when it comes to intergration your best bet is to use what the manufacture sells. If this were a Stratagy you could do what you asked for here no problem. But the Contact who knows? You may want to ask this in the voicemail section for more replies.