atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Toshiba DK424i DTMF problem

All the settings are as you pointed out, and the system has been reset, so the temp mem was transferred to the working memory, and it is still the same. When I pickup up handset on standard telephone, I get dial tone, press keypad and dial tone does not go away.
I notice that the dial tone comes on for a quarter second then off for a quarter second then on continuously when I pick up handset. Does that indicate anything?

I have discovered another problem. We can not dial numbers to any area code outside the local area code (on the digital phones). We can do 800, 855, 866, 877, and 888 numbers.
We dial the number - after 9 it says using LCR, then takes the rest of the numbers and displays them. Then I hear the dtmf tones and when it gets to the end of the string, I get fast busy.

I have looked all through the LCR programs and do not see what could be causing this 'call blocking'.

Ron


[This message has been edited by rswenson (edited June 23, 2004).]

Not long, 5 seconds ought to do.

Resetting did not make it work. The prog 03 settings are all as you noted. How can I check if the dtmf hardware is OK? I do not have another system to compare to.

Also, I am not able to dial to any area code except the local one. I have looked through all the LCR programs and can not see what would stop calling to others.
Program 51 has all the area codes by groups, leaving out the 800,-- 888 nos. It makes the LCR Plan be 08.
and puts the 800 -- 888 nos in plan 01.

If you power off the switch and pull out the processor, you will should see a small daughterboard attached to the processor that is labeled BRCS. Do they currently have voicemail? Was the RSTU already there or did you put it in?

There is no voice mail there now. I suspect the previous agency had voicemail, and they took it off before they sold it to our agency. Our agency bought the building and phone system from them. The RSTU was already there. I have not added anything ( or taken anything away from the cabinet. There is a second cabinet, but it only has the remote board in it.

I am going on vacation for 3 weeks, so I have given them a work around of having the station line pluged in to receive FAX on an extension number. Then plug in a circuit I connected directly to CO line 3 to send FAX. That will get them by till I get back then I will turn the system off and inspect the boards to see if I can see anything physically. not connected correctly.

Thanks for you help. Ron

I called Sprint trouble about the reorder busy problem and found out the local inataller had not turned on LD for lines 2 & 3. So they need to fix that, not me.