atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems forward off site

Calls made to your DID number can be call forwarded externally by either dialing a code or pushing a programmed button after storing the phone number in speed dial bin 49 on a c/d processor. However, any calls transferred to your extension from another extension including voicemail will not follow the call forward external. In this case you can have the voicemail do a trunk to trunk transfer. What you can do is program the mailbox so that if the caller presses 1 while hearing the user's greeting it will send the caller to another mailbox that will perform the trunk to trunk transfer. The mailbox user can switch to a greeting that prompts the caller to press 1 or to a greeting that doesn't mention pressing 1. On a Stratagy the mailbox user has up to 7 greetings to choose from.

I have thought about doing this we have Analog lines here using a Toshiba Strata dk-280 would the above methods work with this phone system. Also we are changeing carriers and will be using centrex 21 lines does this make do the forwarding easyier?

I am more of a computer IT person then a phone person.

Yes.

ok taking a poll
i know there are some systems out there that
if the user lights a button, calls going to their extensions are automatically transferred out. do you guys work with any that do? i probabley should post this on the general pg.
m

The DK does that but doesn't work with calls transferred to your phone or called internally. The CTX on the other hand will forward externally even on a no-answer.