sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK280 programming with phone

Hello all, I I recently took a position with a small company and was given the task of installing a DK280 system. We will be using EKT6520-H's for our station phones. I have purchased a programming manual. I have powered up the base unit, the heartbeat light is on on the RCTUB1, the PEKU dip switch is set to EKT's, and I am using an EKT6020sd for the programming phone-plugged into port 5, circuit 6, no. 205, and the LCD has the proper display, but I cannot get it to go in programing mode. Is there something I'm missing? Also, does anybody know where I can get a programming template for this phone? Any help would be GREATLY appreciated.

at the top of every programming page is the key stroke sequence to enter programming for that programming and exit info

i think you are going to need a dkt-2020sd to
program that with a phone. anybody else confirm that? hope you have a peku to support
tha phone. peku,s support the analog 6000's. makes a nice inexpensive system though. sundance should have both.
m

I have been entering the keystroke sequence of " *#*#1*2*3 " I have tried this with the handset both on hook and off. According to the manual, after entering this my display should go from the timme/date/station# to displaying "Program mode." I have gone back and checked all the physical connections. Also, as far as programming with the dkt, I have tried that, but quickly realized that a digital phone wouldn't work with the electronic peku. By the way, thanks for such quick responses.


[This message has been edited by swepp (edited October 29, 2004).]

According to my manual, you can program with EITHER a EKT6520sd or a DKT2020sd.
I have a copy of the programming template that I can email to you although the scan quality is not that great.
The template should also be in your programming manual. My ancient manual has it on page 8-4.
You have mail as far as the template goes.
Make sure that the PEKU you have the programming phne plugged into is in slot 11.

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Intertel Telephone Repair
Toshiba Telephone Repair

[This message has been edited by paul144 (edited October 29, 2004).]

If you dial #402 from your pdn button, it will tell you what port number you are on to be sure that you are on port 005.

turn off the system leave in the memory
cards
leave in the peku in the first slot after
memory cards /back out the other cards
and turn it on
plugin your ekt and confirm port is 005
try the *# etc to see if you get in
also is the display clear on your set
in the last week i have tried to program
with a ekt6020sd and 2 out of 3 displays
were not legible
where was this system b4 you inherited it ?
also make sure little needle fuses in power supply are set
is ther an amphenol cabel on the connector
on the first peku and where is it going
is it a raw cable or going to the main frame
to punch down blocks ?

[This message has been edited by KENB (edited October 29, 2004).]

From the info that you have posted it sounds like you're doing everything right. If you have a 6520sd phone try programming with it.
JBW

wow i've been living in a bubble.
m
another poll have you or do you know anybody who has programmed a dk with an ekt?

[This message has been edited by martin (edited October 29, 2004).]

I have a dk280 with a rctub2 processor with a peku1 card set up now in my work shop. Using a 6020h "non display phone I was able to enter program mode and make changes in prgms 81 and 16. I was working blind but the 6020 phones will apparently work for programming. Without lifting the receiver and without pushing the speaker or intercom button I entered *#*#1*2*3spk and entered my prgrm numbers. You do not use intercom dial tone to enter programming.
JBW

ME 2 IN THE LAST WEEK

Some people are giving you good suggestions.... others well...anyway. Yes first verify that you are actually on port 005 by dialing Intercom #402. Make sure you are at LOG port 005. WITHOUT lifting the handset or pressing anything dial *#*#1*2*3 If that doesn't work drop me an email, include your phone number and I'll walk you through over the phone.

swepp
if your boss would have allowed you to hire an experienced phone installer system would more than likely be up and running and your organizations external voice traffic would be functioning at a high level. you have spent a week just to learn to get into programming. this is costing sombody some money.
m
m

Martin,
Ouch! Did you get up on the wrong side of the bed today? He has not posted back since the second day of his post so I strongly suspect that he resolved it or called in a tech.

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Intertel Telephone Repair
Toshiba Telephone Repair

No, actually I haven't resoloved the problem. I want to thank everybody for th input, and under normal circumstances Martin is absolutely correct. Unfortunately my boss is always looking for a good "deal" and he bought this system second hand. We are a small company and currently the office staff walks around with cordless phones ( as they have for the last three years ). I have verified that I anm indeed on log port 205 ( The display shows this ), and I am beginning to think there may be more serious problems with my system, but I haven't given up. I am going to try it "blind" with a 6020h. Also, I will email Genius to take him up on his gemerous offer, and if anyone can think of anything else, it would be most helpful. One thing's for sure, by the time I'm done I'll know this system.

Kenb, I tried your suggestion, but no difference. The display shows the time and date, and just above "No 205." The previous owners of this system are no longer in business, so contact has been tough. I do have an amphenol cable ( unshielded ) going from the peku to punchdown blocks, with only the programming phone connected.

WOW! OK, I was wrong and you were definitely right Martin!
Your boss might not like it, but if you cannot even find the correct port, you really need to call in a certified tech. How much is your time worth? How much is your boss paying you to try to figure this out? A good tech would have had this taken care of a long time ago.

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Intertel Telephone Repair
Toshiba Telephone Repair

This is just one of many projects I'm working on. The others have been assigned a higher priority, so I work on this when I can. But speaking of the port, I am on port 205. That part was pretty simple and straightforward. I was just kind of hoping that maybe someone else would know of any other reason why I cannot access programming mode once I am on the correct port.As soon as I find it, I'll post it.

swepp, port 005 and phone 205 extension are not the same thing. extension 205 is likely port 006. In most installs port 005 is beside the KSU for the installer to use. Hope this helps.

what is the organization using for outside communication now?

JeffB - I missed how he inherited this system, but my understanding is that it is either on a bench or on the wall with a new cable leading out to a punchdown so the SOP of port 005 jack on the panelboard probably won't help him (yet).
swepp - My only experience with EXT programming was with a EXT6520SD on a DK24 box, but a quick perusal of my DK280 R3 manual only says "digital or electronic" with no mention of specific model.
Just for grins, try adding or moving the PEKU to slot 12 and try using the same sixth circuit for programming - supposedly this would work if a RSIU is in slot 11, but I did get it to work on my bench system with two PDKUs and a RSTUB4 processor.
You've got me curious - I'll try to throw a PEKU or two in my bench system this weekend, but unfortunately I have only the EKT6520 phone so I can't eliminate the 6020/6520 variable from the equation.

Like the others, I would have to agree that setting up a production system from scratch without previous toshiba experience is best left to a certified installer - I have been maintaining a DK280 at work for 10 years now, mostly changing button assignments and toll restrictions (actual restriction classes were set up by installer, I just change the extension in program 48 to 003 or 004 as needed). I still work with the original installer for significant changes, but am comfortable getting in and out of programming mode without doing major damage although I do ocassionaly forget that changes to ext 2xx have to be with 0xx in the programming sequence.

Thanks for the advice. The way I inherited this system is I was hired by this company originally to program their PLC's, and since I had some experience in maintaining TC equip they handed this system to me and asked me to install it. We are a very small company, and this system really is overkill for us, but since we will be using only the most basic features for now, I thought I'd give it a go. I did wall mount this, and since the manual explained that port 5 was on circuit 6, I installed a jack next to the unit and connected to circuit 6 thinking that this would automatically have me at port 5. I have the base unit mounted, an amphenol connector going directly from the peku to a punchdown block, and currently have only circuit 6 connected to a jack for programming. Right now I am poring over the manual to see how to ensure I am at port 5. FYI: We have 4 company lines, two public and two private. I expect to have a total of less than 20 stations. I had planned just to dedicate circuit 6 to the programming telephone and leave it set up in the TC closet, as I will soon also be installing a server in there and getting this company off of its old peer to peer network and into the 21st century. I have no problem with getting a pro in here or over the phone, and I've got my boss thinking about allowing me to so.

reread the post from genius above re #402.
there must be someone on this forum that could come out and resolve this .
its time for your boss to spend a buck
no matter how many times you stick the prod up the dead horses butt it will never tap
dance

If I understand correctly you have a cable coming from the peku in slot 11 terminated on a block. The Black Blue and the Black Orange should be your programming pairs if I have calculated my colors correctly. Someone correct this if I am wrong. Remember that you do not want to activate dial tone of any kind. You simply walk up to a dead phone at port 005 and push *#*#1*2*3
Good Luck
JBW

[This message has been edited by JBW (edited November 05, 2004).]

Finally! I powered down the system, reseated all PCB's, powered the system back up, entered #402, saw that I indeed was on log port 5, entered *#*#1*2*3, and in I was. I'm still curious as to why I was unable to get in earlier, as the display on the phone was correct, leading me to believe everything was correct and the system was ready. I really appreciate all the help, and look forward to the day I'll be skilled enough to contribute to this site.