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#179167 01/04/05 01:40 PM
Joined: Jan 2005
Posts: 1
mak013 Offline OP
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Joined: Jan 2005
Posts: 1
i come from an avaya definity background and am now working on a toshiba ctx 670 system and i need to know how to setup a manager to be able to listen in anonymously to an employee conversation. i am not entirely sure how to do this and my documentation doesn't really detail this procedure.

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#179168 01/04/05 03:32 PM
Joined: Jun 2003
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Joined: Jun 2003
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You're going to want to use the Winadmin program to program the CTX. If you want to be able to monitor an ACD agent, then assign a call monitor button to an ACD superviser. If you want to monitor a non-ACD call, then you'll have to settle for either privacy override or executive override. Privacy override allows you to press a line key that's in use and join in. Executive override allows you to barge into a conversation after dialing a busy station and receiving a busy tone. Look at the Class-of-Service to enable either choice. I think the splash tone is disabled by default, but you can enable it if you want.

Moderated by  Carlos#1, phonemeister 

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