sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK424 tandem transfer / remote transfer

Hi there... I have a Stratagy system I'm trying to establish a tandem transfer on.

I'm using the string @F-9,number,,,F-F-H in the extension field of a vacant extension, and linking this to a chain on another extension (press 4 for my cell phone per se)

This is covered in a few threads here, and appears to work for people. I must be a special exception.

This works perfectly fine from the inside when I dial the extension directly from one of the toshiba phones. But when a user from the outside dials in, and either dials the extension directly or uses the chain, the system dials the number, but hangs up before the call is completed. It then routes the inbound caller back to the main menu. I've tried nearly everything under the sun and after hours of googling, I still cannot find an answer to my problem.

Any input is appreciated.

Program 12-9 enter 2. Program 15-5 turn on LED for all trunks. Also make sure program 30 LED 12 is off for the vm ports, and program 31 LED 9 is off for those ports.

Thanks for the info... I went ahead and changed all of that. Prog 15-5 was turned off on all the trunks.

I ran the 91-2 because I seem to remember that writing everything to the running configuration, but it still doesn't work. Do I have to power down the switch?

It's been a long time since I've worked with this system and I've forgotten so much

Thanks in advance,

Jason

I must have really screwed something up now, as inbound calls aren't being routed to the vm I must have changed 31/9 and 30/12 on some ports I shouldn't have... Any ideas?

wooo, I am an effing idiot. When I did the 91/2 (3/4) I didn't realize that the main phone had been reset, and the voicemail button defaulted back to "off"... It appears to be fixed and the tandem transfer works! Thanks phonemeister, you da man!

Jason