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Joined: Mar 2005
Posts: 43
Member
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Member
Joined: Mar 2005
Posts: 43 |
I have a customer that says they keep getting co lines to ring back after hanging up with a caller. They said it started after we installed the new system. I sent a tech out but he found no problem(not sure if he spent enough time there), but customer said it does not happen all the time but often enough. Any suggetions on programs we may have missed on the CTX100.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Not up to speed on the CTX programming but just a thought are the lines Centrex. Maybe when hanging up it hook flashes the line and then rings back.
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Joined: Mar 2005
Posts: 406
Member
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Member
Joined: Mar 2005
Posts: 406 |
The problem you are having was a problem with an early version of software
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Is he calling from a single-line phone? If so, could be hookflash bounce. What software version are they on?
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