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Joined: Apr 2005
Posts: 30
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Joined: Apr 2005
Posts: 30 |
When the receptionist is on the telephone (20 Button w/ Display) she cannot hear the other CO lines ring. .... .... what to do???
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Joined: Feb 2005
Posts: 1,037
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Joined: Feb 2005
Posts: 1,037 |
Need to know what model Toshiba system you have, is it a CTX, DK, etc... You should be able to program the phone to recieve a muted ring if other lines are ringing in and she's on the phone.
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Joined: Apr 2005
Posts: 30
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Joined: May 2003
Posts: 2,267
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Joined: May 2003
Posts: 2,267 |
That is the model of phone. We need the model of the system (the central unit that all of the phones plug into). ------------------ Avaya Telephone Repair Toshiba Telephone Repair
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Joined: Apr 2005
Posts: 30
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Posts: 30 |
Sorry, still working in Monday mode...its the DK16.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Check Program 81. Make sure all the lines are programmed to ring the appropriate phones. ------------------ fingerlakestelecom.net
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Joined: Apr 2005
Posts: 30
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Joined: Apr 2005
Posts: 30 |
I checked program 81 and all the lines are set to ring at station 10. It used to ring, but now it doesn't.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Is she in DND? Or night mode?
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Joined: Apr 2005
Posts: 30
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Joined: Apr 2005
Posts: 30 |
Not as far as I can tell. He DND button is not red and night mode should not be programmed on the telephone.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Did you swap phones? Maybe the phone is bad... Program another phone to ring on a different port/card. Maybe the card is bad. ------------------ fingerlakestelecom.net
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