web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: May 2005
Posts: 1
Member
OP Offline
Member
Joined: May 2005
Posts: 1
I have a Strata DK424 system that goes into a Repartee voice mail system. In order to transfer to voice mail the phones are usually programmed CF-BN ###-301, Call Forward Busy/No Answer to ext 301 (voice mail. On one phone that I'm having problems with, I can't program either Call Forward to No Answer or Call Forward to Busy/No Answer. I can program Call Fwd All to voice mail. On some of the phones, one in particular, it just rings once then opens up the microphone.

I'm wondering if it's related to the answering or ring setup on this one since when you call it, it only rings once thenopens up the microphone. The phone is a 10 button DKT-2010-SD I believe.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Aug 2003
Posts: 226
JBW Offline
Member
Offline
Member
Joined: Aug 2003
Posts: 226
I'm not familiar with that voicemail system but most non inskin systems I have seen have 850 as the voicemail ext number. Have you tried calling ext 850.
JBW

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
If the Repartee is transferring the call to the phone and the "microphone opens up" it's probably because the Repartee is performing a supervised transfer and is voice calling that station. If that's the case, you have to instruct the Repartee to dial a 1 after the extension.

Joined: Mar 2005
Posts: 183
Member
Offline
Member
Joined: Mar 2005
Posts: 183
Now is the "1" a command in the voice mail system to do a blind transfer or are you suggesting that the voice mail force the switch to override the voice first on intercom. On Stratagy we have to place an H after the extension number for a blindtransfer and in a VSR it is set-up in the class of service for that mailbox owner.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
The 1 after the extension switches from a voice call to ringing. To release the call in the Repartee, change the Await Answer option for that mailbox to Release. But don't just place a 1 after the extension in the mailbox because that will interfere with the vm id. Instead, change the Transfer Sequence in the Switch Setup screen to &,X1.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,708 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
teleco 4
Who's Online Now
2 members (Curlycord, Toner), 102 guests, and 245 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5