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Joined: Oct 2004
Posts: 100
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Joined: Oct 2004
Posts: 100 |
Our operator when answering a incoming call can answer the call but when try to transfer the call is stuck on hold and will not release.
Any Ideas?
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
does she do transfer ext # hang up
or does she have a release button /any programming recently done /
did you change the phone with another
to see if phone is good ?
[This message has been edited by KENB (edited June 06, 2005).]
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Joined: Oct 2004
Posts: 100
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Joined: Oct 2004
Posts: 100 |
We use a pc with the attendant software on it. I tryed 3 different keyboards and still have the same problem.
But....
Our system has been having some power factor issues, and it did a hard reboot and it fixed the problem.
We would have tried a reboot earlier but we are a hospital and cant just take the system down in the daytime.
Thanks for the response.
Ken
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Joined: Apr 2004
Posts: 4,991
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Joined: Apr 2004
Posts: 4,991 |
dont you have alternate answering points
in case that pc console takes a dump
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Joined: Oct 2004
Posts: 100
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Joined: Oct 2004
Posts: 100 |
yes we do have other locations.
but now almost2 month later it happened again.
what in the world is going on?
[This message has been edited by kfrederick (edited August 25, 2005).]
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