|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Although I haven't tried it, the manual states that executive/busy override is not possible for acd calls so I don't think he can do OCA.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2004
Posts: 78
Member
|
|
Member
Joined: Jun 2004
Posts: 78 |
The guys here have given you some good ideas....but just allow me to clarify. If you'rte logged in as an ACD suupervisor and you're trying to monitor someone who is logged in as an ACD agent.... the only option you have is monitor. The supervisor cannot become part of the conversation.... if you're using the feature that is properly called "Handset Off hook call anounce" You cannot use that as a supervisor and when using this feature you can only speak to the party using the DK telephone. If you still insist that you need to make this work as what is known as "reverse voice over" drop me a line and I'll try to figure it out.
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
I've always thought that if you don't want to spend anything to do something when something can be purchased to do it then it doesn't really need to be done and to not do it is the choice you should do unless you are a charity and some do gooder wants to do it and say I did it.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
Forums84
Topics94,513
Posts639,938
Members49,844
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (PhoneGuy827),
147
guests, and
48
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
