sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK280 transfer from vm & switch board lights up - newbie

Our receptionist gets around 12 calls a day transferred from the voice mail that are messageless. Any ideas what causes this?

Also, the whole light board will light up every so often for no reason at all. Our receptionist has to hang up each conection manually. Any thoughts about this?

Sounds like a trunk disconnect problem to me.

If you had SMDR hooked up you and Caller ID could see if it was a prankster.

The receptionist could have an accurate watch and write down the time of the transfers with no caller on the line. Match that up with the smdr and it would show you a call coming in on such and such a line.

I assume that the receptionist answers the calls and there is a back door number to the voicemail that delivers these calls. Or it could be an intercom call to the voicemail that pressed 0.

Either way, the SMDR would show an outside caller or an inside caller making the transfer to the receptionist.

The dotmatrix printer is about $200 new and you may or may not have a PIOU or other card that delivers SMDR. If it gets troublesome, it will be worth it.

Oh, and the "whole board." Would this be an old Perception big wide console, or a 60 button console labeled on the bottom DDSS for a digital console.

Nomenclature helps a lot. Harry Newtons telecom dictionary doesn't list "big board" however PBS lists "Big Bird." Look on the bottom of most any phone or console and it will tell you the model number and that helps out a lot.

Toshiba digital stuff is extremely reliable but if this were an electronic console I would guess that would be it. I still have three new electronic 60 button consoles here, replaced several by tossing them out and putting in a new one.

Toshiba electronic = so-so. Toshiba digital = rock solid great.

The calls from VM sound like you either don't recieve Disconnect from the CO or the system isnt programmed to reconize it. My bet is the system.
The second problem sounds as if you have a PRI and the lines are placed on the DSS (Big Board). If your PRI goes down this will happen

Caller ID shows that it is coming from voice mail xt internally. The model of board is DDSS2060. I would guess it is over 10 yrs old and may need to be replaced. Do you think that is the way to go?

You need to check the done chain in your voice mail, it sounds like the voice mail is transferring dead calls. Check the supervised disconnect. Flashing lights Go to program *29 remove all the unused buttons on the two available DADM buttons. I had that problem a few years ago. Soft ware upgrade works too

If you have a 60 button console, three strips of 20 buttons on one chunk of plastic, you need program 29.

Phoneguywayne is correct in using *29 if you have 20 button strips in each chunk of plastic, maximum of two. (Note I am using non-techie terms like chunk of plastic because it is more fun that way sometimes.)

If you have a 60 button console and are going to put in stations, you enter port numbers and not extension numbers.

For example, extension 215 would be entered #015 (using default numbering, the port number is 200 less than the extension and to put a DSS/BLF button on the console for an extension you put # before the port number.

You are programming on the phone, not pushing buttons on the console. In programming you enter the console number and then the column number. For only one console your entry would be 1 1 for the first set of 20 buttons, 1 2 for the middle set of 20 buttons and 1 3 for the right set of buttons.

You can probably deal with this now.

If you had all the lines programmed on a console and the PRI or T-1 went down then the lights might all do a one second Christmas tree thing.

Other than that it is probably a bad punch down, bad jack, bad cord (damn those cats that chew phone cords) or a bad console. Reterminate the pair, check the jack, change the cord and if it happens again it most probably is a bad console.

You might buy an advance replacement from a repair shop because they live for a long time and would you ever need two of them?