atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems how to program dial 9 or 804 on DK40i

You need to call out a certified Tech. you are getting in way over your head.

You right, may be is way over of my head.
But also I know KYYS is not voice mail, I am trying to activate the built in auto attendant (may be I am wrong).
Currently the Incomming call goes to VM 990 and 991 as bunnie mention. I could get into the mailbox 990 and 991, but I can not change the button assignment from the menu option such as; 2 for sale, 3 for support etc.
I thought I could use Program 09 for the menu prompt assignment, but it doesn't change the button on the menu option. From the Programming guide read the program 09 will work if I have the Build in Auto Attendant activate, which is need KYYS chip. So I tried to add KYYS and reconfigure the works if use, thats was my understanding.
My main goal as novice is to change the button assignment for the menu prompt that recorded through mailbox 990 and 991.
It would amazing for if I could do it by my self as a learning. But if everyone said that to much for me, I would thinking to call cert tech.

Thank you.

P Kardono

You have to connect a computer with voicemail admin software to the Toshiba vicemail and look at mailboxes 990 and 991 to see what extensions they go to when you press a single digit. If you don't have that software and a laptop or a standard computer to communicate with the voicemail you can't go any farther.

The programming for the KYYS Auto Attendant is hard enough that I don't believe anyone is going to learn it from the manuals.

In the mean time, you can rerecord the greeting in 990 and 991 omitting the instructions to press 1 or 2 or 3.

You can call some Toshiba dealers and tell them you want someone to train you on the voice mail so you can administer it yourself, this is a common request. They could load the admin. software in your computer (a copy comes with each voicemail) and if you take lots of notes (maybe set up a camcorder to record everything in video and sound) you will be fine. It will also get you to the point that you can ask a detailed question of someone on the board and get a reply that you can handle.

You deserve a lot of credit for trying to learn this and you are at the point where you need a hands on teacher for an hour or two so you can move on. Its money well spent at this point.

Bunnie,
Thank you so much for your good advice, I'll stop trying to use the KYYS and I'll call thoshiba to get the software to manage the mailbox.

Thanks.

Pkardono

In addition to the software you need a serial cable.

If you can look at the 990 and 991 mailboxes on the laptop, you will see where the single digits take you. The destinations should be identical in 990 and 991.

Give it a shot, what have you got to lose?

Thanks, Bunnie

pk
is this system in a business or is it on on your work bench. are you losing money because your customers can,t convienently contact you?
m

3 years ago when the system was install, the installer doesn't give us the StratagyAdmin software. Is there away to do it without the software.
This is for my office, I am in small company with 8 person and I am in charge on phone system (doesn't mean I know the phone system). I was trying to change the menu such as sales go to another extension, which is different from the original setting.
My friend just gave me the WinAdmin. Can Ius this software? But still, I don't know how to use it, it ask user and password. My friend doesn't know either, he never us it.

Many thanks

P Kardono

Yuhuu, I got it works.
Thanks Bunnie for the passion advice. Bunnie advice me for the easier way to change the welcoming menu assignment through the Voice Mail (IVP8) and gave me step by step to configure the VM. So I am not using the auto attendant.

Thank you.

PKardono