|
|
Joined: Sep 2005
Posts: 48
Member
|
OP
Member
Joined: Sep 2005
Posts: 48 |
good morning -- quick question:
i came in this morning and all of our IP phones in the office were trying to acquire and address. before i had a chance to touch anything they all came up fine, but apparently they'd been that way for about 30 minutes or so before i arrived.
as soon as it came up though, someone in my office tried to access their vm and the system dialed 911. [edit: do e911 calls always conference in the receptionist? apparently that happened when the IP phone dialed 911.]
anyone have any idea what the heck happened? it's running fine now, but my IP phone users are flipping out.
tia!!! - will
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,196 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,196 Likes: 2 |
Not being a toshiba tech of any kind this smacks of a network issue primarilly a DHCP issue. Do you have the phones hard set on specific IP's or do you have a DHCP server allocating IPs? Word of advise, especially if a small install, always hard set the IP's on the telephones as I have seen repeatedly on numorous IP systems where the DHCP server wigs out and causes all kinds of issues.
|
|
|
|
|
Joined: Sep 2005
Posts: 48
Member
|
|
OP
Member
Joined: Sep 2005
Posts: 48 |
yes, the phones are receiving DHCP from one of our internal servers.
could this cause drop-outs during conversation as well? one of the phones was experiencing severe drop-outs during a conference call this morning (the particular IP phone is on the same hub as the CIX).
i will try hard setting the IP on the internal phones and see what happens.
|
|
|
|
|
Joined: Sep 2004
Posts: 4,196 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,196 Likes: 2 |
I would also make sure you are on switches and not hubs.
|
|
|
|
|
Joined: Sep 2005
Posts: 48
Member
|
|
OP
Member
Joined: Sep 2005
Posts: 48 |
sorry, my bad... it is on a gigabit switch. slip of the tongue.
|
|
|
|
|
Joined: Sep 2005
Posts: 48
Member
|
|
OP
Member
Joined: Sep 2005
Posts: 48 |
well, you were right on the money. turns out one of our XP clients decided it was going to take over provisioning DHCP from the server (WTH is up with that?) and handed out a bunch of bad addresses and had traffic routing through itself before going to the real router (probably causing extra latency and thus dropouts).
thanks!
|
|
|
|
|
Joined: Sep 2004
Posts: 4,196 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,196 Likes: 2 |
Thank you Bill Gates....LOL
|
|
|
|
|
Joined: Feb 2005
Posts: 196
Member
|
|
Member
Joined: Feb 2005
Posts: 196 |
Yes in default 911 will call ..I think port 000 it can be turned off in pgm. I'm SURE someone here will jump in too!
|
|
|
|
|
Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
|
|
Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Program 400 under the Attendant tab, sets the emergency call destination. By default it is the first port (ie: 200).
Dan
|
|
|
|
Forums84
Topics94,299
Posts638,875
Members49,770
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (nortelvoip),
154
guests, and
305
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
