sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX 100 Console question

We have the CTX 100 system with Stratagy iES32. My boss wants the receptionist's console changed so that a couple of new extensions can be monitored. Basically, the receptionist should be able to glance at her console and see that ext 123 is busy, and can then send the call straight to voicemail. If the extension isn't busy, then she can just page John Brown that he has a call.

Anybody have a clue as to how this can be accomplished?

This newbie would appreciate any help! Thanks!

You go into stations and select the receptionist's station and go to keys and select DSS and select the button you want to change and highlight it and go to the list on the right and pick out anything you want on the button and if its right and you are finished hit submit and kowabunga it is changed.

i guess the first question would be is if you are using a program like WinAdmin or eManager to program the system.

You should have first looked at the user guide because it tells you how to program a dss button on a dkt set via user programming.

Old blond hippity hopping Bunnie, many thanks!! You are my hero.


phonemeister, wow--what a concept! Check the user guide, eh? If our vendor had given us one, I'm sure I would have looked there instead of using the Internet to find a tech forum to post a question. Your sarcasm to a sincere question is duly noted by your posting the answer twice.

That wasn't sarcasm. Nowhere in your post did you say that you didn't have any of the manuals. The user guide is written by the manufacturer specifically for you the user. My advice was for you to reference it because it might take just minutes to get your answer rather than searching the internet and posting a question and waiting a day or two for an answer. It's not my fault you didn't get or ask for the manuals. Why would you spend thousands of dollars on a phone system and not get an instruction manual on how to use the phones? So what are you going to do if you have another user question? Have someone else look it up for you?

I gave off the first thought that came to my mind and that was laptop programming. Phonemeister is correct that you can do some limited button programming and Toshiba intended for you to be able to do that. I didn't think of that or I would have listed it as a second option.

There is a local dealer who posts such things on his website, how to set the date and time, etc. and user guides, etc.

You do have a point in that it would be good to perhaps have a permanent Toshiba website devoted to all the user guides since the first electronic phones were installed. One problem with that is that if the administration guides for the system were published, there is no telling how many people would start monkeying with programs they were not supposed to touch and making the people in charge mad that they bought a Toshiba.

In practice, you can do a google search for phone manuals and buy most anything you want. But you don't want it as easy to get an admin. guide as typing in Toshiba.com and hitting enter.

While I appreciate kind words, in all fairness I have to say that phonemeister is a very kind person and he saved my tail one day when I had just lost it and couldn't figure out how to do some programming.

We all try to help people, we all try to have a pleasant attitude. No one gets paid anything for the help we give out, it is just energy going out to help people who for one reason or another need to get unstuck from their situation.

Not every vendor is great. Most are. We were at an Iwatsu site in Beverly Hills today working on a system where some guy hung it on the wall, got the check, and could never be contacted again. No dial tones hooked up, no stations connected but he got paid. Sometimes life is like that and after calling around, someone told her to "Call Bunnie, she rescues anybody." As luck would have it we got her up and running but still have to integrate the voicemail. A very nice guy in Maine is emailing manuals. The customer didn't get an install manual, a system user guide, a vm guide or even for Pete's sake, a RECEIPT! Stuff happens because you enjoy trusting someone.

There is always going to be something one of us catches that one of us misses, that is one of the reasons this board is great. Most every day I learn something by reading the posts, 20 years doesn't teach you everything.

There are FAQs at the top of the Toshiba posts and many times that takes care of things, we don't know how many people are helped without anyone of us being asked a question. Posts can go on for days and weeks with tech after tech chiming in one more possibility and then BOOM the problem is solved.

And if we ever do less that you expect, well, give us a little slack, we are human, and we try, and sometimes we don't give you exactly what you want.

Doctor: "There is no doubt, you are going to die within two weeks."

Patient: "I want a second opinion."

Doctor: "OK, you're ugly and you're going to die within two weeks."

Couldn't have said it better, Bunnie! You've pulled my butt out of the fire, too! :bow:

I apologize for my knee-jerk reaction. I've browsed this forum and seen some of the excellent information provided (particularly by phonemeister) to folks who asked the shortest of questions. I felt like I would be boring people senseless by providing the "dirty details." That was my mistake and I am sorry for expecting anyone to read my mind.

I'm the network admin for a growing company of 14 small office locations, and their expectation is "if it has a plug on it or runs on electricity, call IT." Sadly, the previous network admin left on poor terms (salary dispute & the mistaken idea that they were indespensable) and trashed ANY and ALL documentation on everything from user passwords, vendor contact information, purchase & warranty history for hardware...I think you begin to see the point. It was obvious that they intended to make it extremely difficult for the next person who sat at their desk.

They were escorted from the building on a Thursday. My first day was the Friday immediately following; thankfully, there were a few items I retrieved from their trash can that hadn't yet been shredded. Also, they apparently weren't aware that very few things are ever permanently deleted from a hard drive, and I was able to recover some information. All the rest, I've had to document on my own.

That being said, and to lay the groundwork for my previous question, any Toshiba user guides and "cheat sheets" we might have had are resting comfortably in some deep layer at the local landfill. At least the operations manager had the purchase information and vendor name. The vendor was kind enough to provide me with a copy of the WinAdmin software, so I can make changes to the system, maintain user mailboxes, etc. They said they cannot provide replacement manuals, even though we were willing to purchase. Toshiba tells us that we have to obtain them through our dealer---(insert BIG sigh here). Happily, I've found several good websites or tech forums that have (thus far)provided the information that I've needed.

Can anyone suggest a good source to get replacement manuals--either hardcopy or PDF format?

I'm glad to see that this isn't getting out of hand. Thank you for explaining your situation and I can understand what you're up against. I'll PM you about the manuals.