|
Joined: Mar 2005
Posts: 211
Member
|
Member
Joined: Mar 2005
Posts: 211 |
Often times people in my office sit at a different desk. I've treid to have their phones forward to the other desk's phen ext, and while that works, it doesn't go to VM (at all). As far as I know, everthing is setup correctly. The way I've tried doing the forward is #6012<ext>#<ext to fwd to>#. That works fine, but no VM.
I'm using a CTX with firmware version 3.10, Strategy DK VM.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Oct 2005
Posts: 788
Member
|
Member
Joined: Oct 2005
Posts: 788 |
Do you have a system call forward set up to forward the calls to voice mail as well?
Phil
SCCE, TTA, CTP
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Is the target extension also call forwarded to vm?
|
|
|
|
Joined: Jun 2005
Posts: 27
Member
|
Member
Joined: Jun 2005
Posts: 27 |
It seems that the call forward cascade should be turned off in program 105 FB 40, it should then forward to the originating phone voicemail box. not to the one it's forwarded to.
I'm just in the process of setting this up myself, but running into the issue that it doesn't work, It still seems to want to transfer to phones mailbox it is forwarded to. I know I had it working before with an older version of software, I'm running AR2.22 MH227.00 on the switch it's not working on.
Of all the things I've lost I miss my mind the most -- Ozzy Osbourne
|
|
|
|
Joined: Mar 2005
Posts: 211
Member
|
Member
Joined: Mar 2005
Posts: 211 |
sorry for not replying - I thought I had setup to get email responce.
Anyway, I do have system call forward setup, and I do have the target extension set to use the original extension's VM (original is 232, target is 292, 292 is set to use VM 232).
I'll try program 105 and let you know.
|
|
|
|
Joined: Jun 2006
Posts: 17
Member
|
Member
Joined: Jun 2006
Posts: 17 |
Could someone kindly explain "program 105" etc? I'm having the same problem as the first comment in this thread but am unable to follow your solutions...
Run run run as fast as you can. You can't catch me, I'm the gingerbread man.
|
|
|
|
Joined: Mar 2005
Posts: 211
Member
|
Member
Joined: Mar 2005
Posts: 211 |
It goes back to the days of phone system administration prior to the web page. Every command area was numbered so you got control it via the phones (so I surmise, I actually haven't done admin via the the phones).
Anyway, using eManager you can click on "command table" under "advanced configuration" and you'll see all the control probrams, and if you click on it it will take you to the appropriate web page.
105 is "system data" which refers to "system data" under "system" under "advanced configuration".
Back to my experience - FB 40 was set to disable. However, I had both the original phone as well as the phone it was forwarding to set to use the same VM box, and it just rang without going to the VM. I haven't played with it much since. I'm willing to set it up pretty much any way that will make it work...
|
|
|
|
Joined: Jun 2006
Posts: 17
Member
|
Member
Joined: Jun 2006
Posts: 17 |
The problem I have is similar. I have extension 230 forwarded to 243. If the person at 243 doesn't answer, the call doesn't go to either voicemail. It rings into the main support line. I found that program 105 FB 40 was set to disable so I enabled it. I can't test it right this moment, but I will later. Does this sound like a logical solution? Any other ideas?
Run run run as fast as you can. You can't catch me, I'm the gingerbread man.
|
|
|
|
Joined: Mar 2005
Posts: 211
Member
|
Member
Joined: Mar 2005
Posts: 211 |
It sounds logical - enabled means it should go to the VM located in 243 (such is my understanding). But, like you, it doesn't go to either VM for me. I'd love to know if you can get it to work  .
|
|
|
|
Joined: Jun 2006
Posts: 17
Member
|
Member
Joined: Jun 2006
Posts: 17 |
OK...this solution worked, but it goes to v/m for extension 230 if it's not answered. So, if I can figure out how to make the v/m box follow whatever extension it's forwarded to, I'm in good shape.
Run run run as fast as you can. You can't catch me, I'm the gingerbread man.
|
|
|
Forums84
Topics94,512
Posts639,934
Members49,844
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Yoda),
497
guests, and
36
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|