atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX100 Day Night Service to Pilot DN

Objective: to create a night greeting using Pilot DN

System: CTX100 Version 3.1, eManager Version 4.1 with Amanda SOHO VM

I programmed day/night mode (see below)
I created a Pilot DN (65) with VM ID (65)
I created a VM message box (65)

Finally, I assign trunc numbers Direct Inward Termination, Night Destination Digits to (65) and keep the day1 and day2 Digits to VM

What did I do wrong? Incomming calls no longer go to VM
(It is Thursday afternoon, I would expect these settings to send day1 calls to VM)

To get VM working again, I had to change all my DIT back to VM

Did I configure my Pilot DN wrong?
From VM I can press (65) to get the voicemail greeting; however, if I press 'intercom' (65), I get a busy tone.


Programmed day/night mode looks fine:
(for Tennant number 1 to 8) I mapped day of week as follows: (Mon to Fri as workday; Sat as non-workday; Sun as holiday) with daily schedule as follows:
day1 mode workday: 12:00
day2 mode workday: 99:99
night mode workday: 21:00
day1 mode non-workday: 10:00
day2 mode non-workday: 99:99
night mode non-workday: 17:00
day1 mode holiday: 99:99
day2 mode holiday: 99:99
night mode holiday: 99:99

Pilot DN = 65
Alternated Destination = Dialing Digits
Alternate DN = Voice Mail Hunt Group
VM ID = 65

OK, that helps. I had the Alternet DN = 65
After changing it to the VM Hunt group, the VM answers!

However, it says we are closed. I would expect a call at 6:30 pm on Thursday to go to VM Hunt group. Then after 9:00 pm calls to 65, saying we are closed.

OH, wait a minute... The phone clock is not set correctly. Changing that should get it all to work.