sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems IPT 2020 handset volume

Start with the full install manual. For that matter, you could get a copy of an older Toshiba manual, like a 424, and read that to at least get a handle on the terminology.
Once you have some basic familiarity with the terminology and the technology, pay an authorized and certified Toshiba Tech to provide some training.
What you are asking is the equivalent of trying to talk someone with no knowledge of Linux or computers through setting up a large network on a message board.
Without a handle on the basic terminology and technology, there is no way you are going to understand what you are being told, let alone be able to implement it.

Ok. Thanks for your help everyone. I will suck it up and find a different line of work.

I find incredibly funny though - that whenever the subject of pad tables comes up, no one can tell you where to look for information. It's like in the movie "Captain Ron" where the kid asks Ron how a diesel engine works, and he replies "Well, nobody knows, really."

They did tell you... it's in the manual.

Around our area rates are $75-$100 an hour, most with an hour minimum.

What you are paying for is a professional that is on site to fix your problems with knowledge. If they are not fixing your problems, and still charging you $100, then that is another story.

There is an old saying my Dad taught me about the furnace repair man. "The $5 is for me to tap the furnace with my hammer. The other $95 is because I know precisely where and how to tap it".

Obviously you understand the value of Telecomm knowledge, you wouldn't be seeking the help of this board if you didn't. The difference is that answers here are free......

The part that gets by many people abot PAD is that positive values (+)is softer, and negative (-) is LOUDER, as Junkman said.

I just brought it up again to mention that a Toshiba online coarse said to think of PAD as PADDING or muffling of the sound. Higher values = more muffling. Once I heard that, it was much easier to remember, besides the fact eManager tells you.

Thanks guys. I'm aware that positive values decrease the volume. What doesn't make any sense is that I have the highest possible values selected in every field in the pad tables and the users still have to put tape over their ear pieces because it's wayyyyy tooooo loud.

And I don't mind calling in the pros, but my boss does. He won't let me call them, so I have to figure out this stuff on my own. Thanks anyway for being patient with me and trying to offer advice (even though what I really need is some assistance - but I understand that it comes with a price tag).

[/qb][/QUOTE]They did tell you... it's in the manual. [/QB][/QUOTE]

Thanks man, that was really helpful and insightful.

</sarcasm>

Do you have or want a printed CTX or CIX manual that you could just read?

Do you have or want a DK manual that you could read to get some understanding of a Toshiba phone system?

In my personal opinion, the people on this thread have really tried to help you and if your boss will not pay for a training session to get you acclimated to the Toshiba programming, then he is penny wise and pound foolish. While it may not be practical for you to find other employment at this time, I would not see you remaining in such a place for any length of time.

As as IT person, I would expect you would go through the manual, find the PAD table, perhaps try it incrementally one way or the other, perhaps go back up through these posts and go into eManger and see in stations if you could change just one station instead of the entire system with the PAD table. I would think that would be a good start.

I think this board was set up to do a couple functions and has greatly expanded to do a lot of things for both experienced techs and end users.

There are active questions on this board about picking out a phone system and grasping at straws on why one mailbox, seemingly programmed identical to the rest, will not forward correctly. The fact that we do not have a custom made tutorial on PADs is not a failure on our part.

People understand you are short sheeted on technical help by your employer.

Your problem, rather opportunity to shine, stems from the fact that some find it too loud or too soft when others find it OK. Would you think that a system wide PAD table would fix that? I wouldn't.

It is has been suggested above that you put a group of phones in a PAD table. Have you tried to do that? Have you tried to do that and failed? Have you tried to do that and failed and asked why it failed and what could you do to make it work?

I blew up at a customer Friday afternoon. I had asked them to simply tell me what extensions were active by calling the only display phone from each other phone and seeing what the number said on the display. The woman said she couldn't understand how to do that, nor did she call me to say she didn't understand, just come do it for free.

I made it past that and got all the programming done, then she called her husband who wanted more done that was not part of the deal, then disappeared with her kid without telling me what extension it was supposed to be on. This after telling her I needed to leave soon, I had to get going.

When I asked for the check, the equipment repair check and the original labor check that was supposed to be ready when she asked me to come do some more work, work that I could have done if she would have had the brains to be home when I was scheduled there last, work I could have done if I could have spoken to a maid that could have understood the English words, "please call your boss," then I would not have been there.

I told her she was just plain rude and left. You have your frustrations, well so do we and we still sit here and try to help.

I would suggest answering the questions above. I would suggest trying the solutions above. I would suggest asking specific questions we can answer. I would suggest looking for other gainful employment because the guy you are working for is a hack.

I hope this is a helpful and insightful post.