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Joined: May 2007
Posts: 19
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Joined: May 2007
Posts: 19 |
Question Regarding Ports & vMail
I have 1 user that is at Extention 11 but for Some reason his voice mail is pointing to Ext 10 ( So if there is a Voice mail On Ext 10 the light lits on both Ext 10 & 11) how can i Change the VM Extention mappings from 10 to 11
Also For Some Reasons I can not Set CF-NA #603 or 604 It will not Go I can Do Farward All Calls but not Busy or not Available.What am i doing Wrong.
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Joined: Aug 2002
Posts: 4,932 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,932 Likes: 1 |
You need Stratagy Admin to access the voicemail box to change the ext.
What steps are you using to do the forwarding?
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Joined: May 2007
Posts: 19
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Joined: May 2007
Posts: 19 |
I have Stratagy Admin access but do not know from Which menu would i do it.
For the Forward here is what ai do :
press intercom
#603
Vmail Port Ext 18
Redial
Speaker
It work great for #601 & #602 but will not work with 603& 604 however on some old Phone extentions they still say cf-na so i know the function works but what am i missing? should i set the seconds or rings if so how this is done?
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Joined: May 2007
Posts: 19
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Joined: May 2007
Posts: 19 |
Is it *999#
Or 990 menu
On the Phone Displays: Call 11-10V
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Joined: Oct 2006
Posts: 114
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Joined: Oct 2006
Posts: 114 |
I have Stratagy Admin access but do not know from Which menu would i do it.
For the Forward here is what ai do :
press intercom
#603
Vmail Port Ext 18
Redial
Speaker
It work great for #601 & #602 but will not work with 603& 604 however on some old Phone extentions they still say cf-na so i know the function works but what am i missing? should i set the seconds or rings if so how this is done? -INT #603 -VM port 18 -Speed Dial 16 (or how many seconds you want the call to ring.)(16 = approx. 4 rings) -RDL -Speaker
The Rat
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Joined: Feb 2005
Posts: 1,037
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Joined: Feb 2005
Posts: 1,037 |
Is it *999#
Or 990 menu
On the Phone Displays: Call 11-10V Are you sure that Ext 11 hasn't set Msg indicator on Ext.10 ? Or Station to Station message notification.
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Joined: May 2007
Posts: 19
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Joined: May 2007
Posts: 19 |
it's possible all i know is that when i press msg button it goes to voicemail ext 10
also when there is a message on ext 10 VMAIL the msg light on ext 11 is lit.
How can i Un do This back to normal?
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Joined: Aug 2002
Posts: 4,932 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,932 Likes: 1 |
go to ext 10 and dial icm #409 to clear msg light you can do the same at ext 11
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Joined: Aug 2002
Posts: 4,932 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,932 Likes: 1 |
Originally posted by classic766:
I have Stratagy Admin access but do not know from Which menu would i do it.
Stratagy Admin is a PC software used to connect to Stratagy Flash, DK and IVP8 voicemail to do administrator programming. It's a good tool to have, but your problem doesn't look to be a voicemail issue. Looks like a station to station message.
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Joined: May 2007
Posts: 19
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Joined: May 2007
Posts: 19 |
How can i disable This station to station msg?
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