sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX670 - IES32 - Unified Mess -Recordings not emailing

Hello All,

I have a CTX670 with Stratagy IES32 - 12 port voicemail. I have the call recording and unified messaging option on 15 of my voicemail accounts. My sales group records some of their group calls. All of the recording that are made show up in their voicemail box, but only some of them end up in thier email box. I am using the POP3 type of unified messaging. Is there a way to find out what is happening to the emails. When I connect to the IES through Strategy ES administrator or through Windows Netmeeting can I see the SMTP log files somewhere?

Thanks for any Help.

There is a program that can perform a trace. Your vendor may already know it, or can get tech support to help run it.

Phonemeister,

That is the problem. My phone vendor doesn't know how to check it. I kind of got the blank stare for thier tech.... It took a week to get the right toshiba codec to listen to the recording that did come through. The scare thing is my vendor is an autorized toshiba dealer. The fun the fun.... Do you know what program you can use to perform a trace... maybe I can point them in the correct direction?
PS: I used to sell and install Avaya/Lucent equipment so I do know that none of us can know all....

I feel your pain. But if your vendor is an authorized dealer, they can have tech support walk them through it. It will be well worth it because I use it all the time to troubleshoot the exact problem you're having.

If you have Stratagy ES Admin then you should also have Stratagy Trace. Run the trace, set up some filters and you should be able to see if these files are being sent and if so what is happening to them.