atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems BIPU - Disabled by Fault: CR ???

I'm working on CTX100, it came with BIPU-M2A and I just got a IPT2020 to test the BIPU - I've tryed everithing finaly at the end I saw that in cabinets it says "Disabled by Falt: CR"

What's going on ???

I believe it means that the processor isn't able to see the card.

So what sould I do ? I that mean that the card is damaged ? or maybe is a firmware problem ?

I would get a certified person to take a look at it for you, it could be several different things. If it is a license issue or a bad out of box issue you will need a dealer to assist with that.
The CTX100 came with limited out of the box licenses and different processor cards. If this was purchased off the open market, ie,... e-bay, resellers...etc. you might have been duped. Todays telephone systems are more in depth than the past key systems of yesterday.
You might want to call Toshiba up and give them the numbers off your equipment and possibly they can assist you in getting the system configured how you would like.

OBTW-->

I hope you enjoy the site and if I can be of assistance please let me know!

CI
One of the Toshiba Mod's Voyager is from Lakeland and he offers local supportif you want to get the licenses checked.

My company purchase it 2-3 years ago, I was not emplyee back then. They bought it from a Dealer so it should be ok.

I've worked past 2-3 weeks a lot. I read everyting and I even writen a fiew scripts to read from the CTX directly without the eManager - stuff like who's phone is offHook, Directory, Key assigments e.t.c. But I can't seem to install a single IPT.

My bosses are little strange I have done a lot of improvements for the company, but when I first propose a improvement the say no, and when I install it anyway they realy like them. It's the same with the IPTs - I need to show the benefits and the convenience and the they are like wow that's great ... just crazy

P.S. Thaks for the wellcome, this is realy cool site ...

Wow... u wrote scripts to read from the CTX?

What type of scripts are they? Sounds interesting.

Anyting that supports SNMP ...

Anybody ... anything ?

CR means that you've programmed the card in the Card Assignments, but like Phil said, the system isn't able to see the card.

What software version is the system? ME-MK?

Which slot are you installing it in? Try a different slot?

Have you initialised the system? Initialising should auto-detect PCB cards. Careful, this would be a SYSTEM FORMAT command. Backup data b4 initialising.

Do you have another system to test the card on?

Is there a constant heartbeat (blinking red LED) on the BIPU?

Does the red LED light up when you connect a networking device via a network cable?

I've tried another slot and another cabinet.
Version is AR2.22 MH214.00
Havn't Ininialised. can't I do auto-detect without it ?
Unfortunately don't have another system.

When I connect the Ethernet the Link and send lights are constantly on and the receive blinks from time to time.

Intresting thing is that I can set the IP address on the BIPU, but don't get any version number and can't ping the address.

I don't know why is a big deal for you, but you think that IPT can't go trough firewall. If you can help me with my BIPU I can figure out for you how to do through-firewall config - %99 shure about that.

P.S. if you have cisco %99 if it's a home-version like linksys or netgear %60.

The card is not auto-detected. We have to assign the card under Card Assignment. Only an initialise will auto-detect all the PCB cards.

Have you rebooted the system (cycle the power) after assigning the BIPU IP address? This will show the version number. And hopefully allow you to ping the ip address.

The LED blinking is a good sign.

I've setup IPTs that go through firewall.

Yeah but it's disturbing how many of the Toshiba installer says it's imposible ...

Yes I did card assign(100) on different slots, power down & up, I did IP assign but it doesn't geve me version.

Is it possibe to be Firmware problem or license ?

Upgrade your software to 3.xx. Dont know if thats gonna help you out much but at least you can be at the latest that processor can go. Sounds like either a license problem or a bad card possibly. Could even be a bad card slot. And yes, IPT's can go through a firewall.

Where do you get the firmware from ?

Firmware updates are only available from Toshiba to dealers. Updating the CTX isn't such a big deal usually (if all goes well). Updating the BIPU firware takes several steps and requires a DB-9 to 6P6C modular plug adaptor, (call a PPTC-9)that connects to the maintainance plug on the BIPU to a serial port on your PC. Many new laptops don't even have a 9 pin serial port.

If you didn't have enough licenses, you would not be able to create an extension, but you can still assign and program the card. The BIPU uses the same port licenses as all the other extensions.

Even Toshiba has always said that the BIPU can go thru a firewall. With BIPU-M2A, the IP phones can be behind a NAT firewall.

If the BIPU is to be accessed thru the Internet, then it can not be behind NAT. It has to have a public IP address.

Dont you still need the IP Telephony license? I know you dont need the endpoint license with the BIPU.

What I hear about the BIPU is that you need a second public IP just for the BIPU(beeing on the outside of the router), and what I'm saying is that the BIPU can be on the inside and still be used from both sides of the router w/o using VPNs

About my situation I guess I forgot to mention that I have licenses for the BIPU and already setup IPT extensions, but still can't firure out how to make it work.

Pretty sure IP telephone licenses and IP endpoint licenses started with the LIPU and SW ver 3.00. BIPU uses regular port licenses.

The BIPU-Q required a Qsig license, but the BIPU-M used the same port licenses as DKT and SLT ports. Cyber_Indian, it's been 9 days since you first posted your problem. You most likely would have had an answer in an hour or two if a Toshiba dealer had a look at it.

So my dealer would know what's the problem and yo wouldn't ?

If I could fix problems from my chair at home I wouldn't need to leave the house to go to work. If I was on site I could see what's going on AND be able to call Toshiba's technical support.
That's where your local dealer comes in.

If I could fix problems from my chair at home I wouldn't need to leave the house to go to work. If I was on site I could see what's going on AND be able to call Toshiba's technical support.
That's where your local dealer comes in.

try a different slot, it should be in an odd number slot...

"Disabled By Fault" looks like the card isn't communicating to the CTX, as was mentioned. If you have propery assigned the card in Card Assignments, then it's likely the BIPU is not working correctly.

You did not say that the Heartbeat light is flashing, just the ethernet port LEDs. There is an LED that will flash constantly if the card is working properly. That one is on the board under the ethernet port.

If a Toshba tech was onsite, they could try a few things such as plugging into the maintainance port and checking the boot process, updating the firmware, checking the programming, and calling tech support while onsite. Not likely anyone could do all those steps very effectly thru a message board system like this.

From reading phonemeister's other posts, I'd be pretty confident that he could fix it onsite if anyone could.

newtecky, that's was the best answer ever - heart beat and serial and it makes a lot of sence ... I'll check them in monday. Thanks

The best answer was given 10 days ago by 2 experts on Toshiba, Steve and Bob. Newtecky re-iterated the same thing; a dealer who is on site would best serve you for this problem. What is the heart beat light going to tell you what you don't already know?

I've got the Firmware, but now the eManager doesn't let me Flash because it's BIPU is not "disabled" but is "disabled by fault".

and there is no heartbeat and the console shows:


Please Wait. Scanning Memory ...
Found HW WDT
cpufreq = 66000000 pipefreq = 132000000 countfreq = 66000000
Set Full Duplex(phy:4790)
File Management Area is Broken(ID). face:1
Repair backuped file system info.
File Management Area is Broken(ID). face:1
Repair backuped file system info.
File Management Area is Broken(ID). face:1
Repair backuped file system info.
Booting Retry:1
File Management Area is Broken(ID). face:1
Repair backuped file system info.
File Management Area is Broken(ID). face:1
Repair backuped file system info.

Loading vmlinus...
Fail to load vmlinus :File operation error(4)
Setup IDT Timer2
Start internal timer 66660000 1 241 imask:3b

BIPU F

For HELP enter '?'
bipu>

If it won't let you update because the card is disabled, I think you're out of luck.

Just my opinion, I would pay the one hour or two hours for a Toshiba guy to come out to your site. Seems the issue you have is going to cause you a lot of frustrations if it hasn't happened already considering the wording in your posts.....