sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems fwd to ext on qsig connected system - VM?

I have 2 phones sytems running ver 3 software using LIPUs, connected via ip qsig.

I have ext A on system A that I want to fwd to ext B system B, but I want to use the VM for ext A (which is on system A).

It doesn't work. It uses the VM on system B.

But, if I go backwards and fwd ext B to ext A (ext A is pointing to system As VM) it works.

It seems like if the VM is local to the phone you're forwarding TO, it works. But if you forward to a phone that is using a remote VM it doesn't work.

I've configured both phones to use the system As VM Message Center port and to use extAs VM box under assignments.

Am I missing something? I've read other posts similar to this that dealt with fwding one extension to another and using the original phones's VM.

Try playing with the call forward cascade option in prog 104 system data.

Ok, the call forward cascade didn't do anything. But I did fix it by setting the phone to call forward busy/no answer to the vm hunt group.

I discovered something else though. When I set the phone at the remote system to use the VM at the local system it's not using it - when I call the remote extension and let it go to VM by itself it uses the remote office's vm (just the default 990). I have the VMmessage center ext in it's station assignement and I have it's vmid set. From the remote phone, when I dial the VM message center port manually for the local phone system it promts for the password and goes right into the correct local mailbox. So it goes to the correct mailbox when you call VM from that phone - so I know it can work. But for some reason when it tries to roll over to VM on no answer it's not going to the local VM, it's going to the remote VM.

Do I need to set anything else up to be able to use a VM on a different phone system? As in, I want to use a centralized VM so if I want to set a phone in my office to use a phone system in a different office what do I need to set? The qsig is up and working and the network nodes are working, network DNs are setup, interoffice dialing works...Do I need to set anything other than the message center and the vmid under station assignements for it to use the remote vm system?

As a final question, does anyone have any suggestion for a way to do vm message notification on a phone on a remote phone system? I'm having a local phone call forward to a phone on a remote phone system and if the local phone gets VM I wanted somehow to notify the remote phone that there's VM. The light would be ideal, but any type of notification would be better than none. My VM is a Stratagy DK. (We're currently trying to move to a centralized Stratagy ES with Unified messaging but we're not there yet).

I'm lost. You talk about centralized voicemail yet you have 2 separate voicemails involved. Not sure what you're trying to accomplish.

I was trying to make myself clear but perhaps I've overexplained.

I have 2 systems. Connected via ip qsig. Both have VM in them. I'm calling them local and remote.

I'm fwding a phone on the local system to a phone on the remote system. I want the phone on the remote system to use the VM of the phone on the local system. To be more clear, ext 209 is fowarding to 10500. I want 10500 to use the vm for 209. To achieve this I've set manual fwding on 10500 for busy/no answer to fwd to 850 (the message center for the local system). 10500 is set in emanager to use 850 as it's message center and 209 as it's vmid. This is working.

However, I noticed that if I call 10500 and let it ring to VM it doesn't ring to the VM on the local system (850) like it's supposed to. It rings to the remote phone system's VM (the vm that is local to it) and it goes to the default VM box - 990.

My question was: what do I need to setup on 10500 (the remote phone) so it can use the local phone system's VM? I thought I had everything setup properly.

My example of centralized VM was just that - an example. When you have a centralized VM you have a phone system with phones on it, and then you have a separate phone system which has a VM box that you configure the phones to use. In most situations of centralized VM that come from company growth, the remote offices have their own VM, but you configure them to use a centralized VM not their local VM. I thought I had it setup properly and I am wondering what I'm missing so that 10500 (the remote phone) can use the vm that's on ext 209's system (the local system).

Finally, I was wondering if there's some way I can deal with message notification in this situation - where I have system A / phone A fwding to system B phone B, and I'm trying to configure phone B to use the VM on system A.

I apologize for the confusion and greatly appreciate any / all assistance.

At the remote node, do you have 850 in FB10 Prog 579?

It isn't. Is that the piece I'm missing? Does that mean I can't have different phones set to use different phone systems VM? E.G. - I have an IP system with an IP card that all my remote users connect to. This system is connected to other phone systems via IPQsig. But most of my offices have local VMs. Can I have the system with the remote users connected to it use VMs on different phone systems?

As a side issue (which maybe I'll post a separate issue for), in the setup I've done (209 fwds to 10500 which fwds on busy / no answer to 850), if 10500 isn't plugged in 209 calls a different phone on 10500's phone system. Any thoughts on why it would do that?

Ok, for anyone interested I have the solution (not yet tested). My vendor figured it out.

1) Use a system call forward group. That was the biggest key.

2) For notification, first the node must be a 3 digit node (my VM is a stratagy DK). That was a problem for me. So we setup a 3 digit node. Secone, setup a notification template that .... am I allowed to post token programming? The template is a standard templet for on and off, but it adds on the node number and the extension.

If you have the Network DN table updated correctly, you should not need to include the Node IDs.

From my vendor:

"What the issue was that I had to use DTMF instead of SMDI. When the voicemail lit the light it sent the node ID and the voicemail pilot (89601850). Only 8960185 was on the display of the phone. No zero. When I hit the message key it tried to call that number back but with no "0" it could not complete the call. If I pressed the "0" it would go through.
So I had to create shorter node ID's(670 and 672) in order to get it working. This problem does not seem to exist with SMDI.

In order for the code #63 and #64 to with DTMF integration I have to put the node ID in."

I know a decent amount, but this was beyond me (to figure out for myself). I hope this helps someone in the future.