web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Aug 2007
Posts: 13
PC Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 13
Need some help getting caller ID working. Have a PRI and not receiving caller ID name...only number. Are there any flags need to be turned on?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jul 2006
Posts: 728
Member
Offline
Member
Joined: Jul 2006
Posts: 728
Are you getting name from the provider? The only option would be in system settings. Make sure CallerID is set instead of DNIS. other than that. you should receive Name if the provider is sending it.

PRI should be NI II if I am not mistaken.

Joined: Aug 2007
Posts: 13
PC Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 13
I am sorry....excuse my ignorance, but where would I find that in winadmin?

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Program 105 FB19. But like above post says, telco must be sending the name for you to get it.

Joined: Aug 2007
Posts: 13
PC Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 13
It is set to Caller ID. Customer has a BVII with PRI from Cbeyond. They claim to be sending name. What else can I look for? Could it be display on phone not showing both name and number and must be toggled?

Joined: Jul 2006
Posts: 728
Member
Offline
Member
Joined: Jul 2006
Posts: 728
I dont think the phone would stop that from happening. maybe, and this is a stretch,,,,,,,,, if its a dkt2000 series phone then maybe but I highly doubt it...

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Hook up directly to BPTU with PPTC-9 and use Hyperterminal to see if the name is there.

Joined: Dec 2005
Posts: 250
Member
Offline
Member
Joined: Dec 2005
Posts: 250
I know that DKT2000 series phones can display the caller id name using the CTX 100.

I used winadmin to set up my caller id. The settings are under trunk/assignments/callerid. My signaling method is "class." My signaling contents is "ANI and DNIS." My class equipment number is "010201." The last number depends on the location of your caller id board.

The people of this board helped me set up my system.

Joined: Aug 2007
Posts: 13
PC Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 13
ringtone...I see the settings that you talk about but I don't think they are for a PRI. I think they are for analog or T1 setup. I spoke to a technical friend of mine, he suggested that maybe the PBX is discarding the name...maybe there is a timer that would delay the receipt of aller ID info. Any ideas on this?

Joined: Jan 2006
Posts: 2,266
Likes: 1
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Likes: 1
If you have a PRI the settings ringtone is talking about won't apply

Have you tried what phonemeister suggested?
about hooking to the PRI card with procomm?

Page 1 of 2 1 2

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,709 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
pvj 4
Who's Online Now
1 members (Curlycord), 124 guests, and 250 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5