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Joined: Aug 2005
Posts: 25
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Joined: Aug 2005
Posts: 25 |
I have a customer with a CTX 670 with a pri. They want to take a DID and call forward it to an outside number and be able to change the number on a regular basis. Is there a way I can do this without taking up an extension port and with out requiring more licenses?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
No extra license is required for this feature. You can have the DID target a phantom DN and then have the phantom DN owner call forward to an external number.
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Joined: Jun 2005
Posts: 2,727 Likes: 7
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Joined: Jun 2005
Posts: 2,727 Likes: 7 |
I did that for a customer where I used speed dial to turn on and off. The user would just enter Speed dial 300+the number to set, and speed dial 301 to turn off.
From extensions other the owner, you can use remote Call foward set.
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Joined: Aug 2005
Posts: 25
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Joined: Aug 2005
Posts: 25 |
I have tried this using the code #6012 the phantom number pound then 9 and my number. It works fine if I call internally but when I point my did at that number and call it I get the voice mail asking me to please enter my password. Any suggestions?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
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#6012 is call forward remote which requires a security code as specified in prog 200 FB18 for the DN you want to call forward.
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Joined: Jun 2005
Posts: 2,727 Likes: 7
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Joined: Jun 2005
Posts: 2,727 Likes: 7 |
Make sure Tandum CO is enabled in Class of Service (COS). It is disabled by default.
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Joined: Aug 2005
Posts: 25
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Joined: Aug 2005
Posts: 25 |
That works greate thanks for all your help
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Joined: Oct 2007
Posts: 14
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Joined: Oct 2007
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I have the same CTX 670 and last week forwareded a users calls to our London office by dialing # 6011 then 9 011 44 207 xxx xxxx #. Can you tell me what is different about dialing #6012 as you guys recommended?
I'm new to Toshiba systems.
Thanks!
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
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#6012 enables you to set call forward for any phone on the system, like phonemeister said you will need the passcode
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Joined: Jun 2005
Posts: 2,727 Likes: 7
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Joined: Jun 2005
Posts: 2,727 Likes: 7 |
As in the above case, they are setting a call forward for a phantom extension. The owner of the phantom (an exension can be assigned as an owner of a phantom DN) can use #6011 (while on the phantom DN). Any other phone uses #6012.
The codes work for both real extension and phantom extensions. If the user was in a different office and didn't want to walk all the way down the hall, he could use #6012 to remotely set his call fowarding.
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