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#191324 10/30/07 04:39 AM
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I have a customer with a CTX 670 with a pri. They want to take a DID and call forward it to an outside number and be able to change the number on a regular basis. Is there a way I can do this without taking up an extension port and with out requiring more licenses?

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#191325 10/30/07 04:56 AM
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No extra license is required for this feature. You can have the DID target a phantom DN and then have the phantom DN owner call forward to an external number.

#191326 10/30/07 01:15 PM
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I did that for a customer where I used speed dial to turn on and off. The user would just enter Speed dial 300+the number to set, and speed dial 301 to turn off.

From extensions other the owner, you can use remote Call foward set.

#191327 10/31/07 06:40 AM
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I have tried this using the code #6012 the phantom number pound then 9 and my number. It works fine if I call internally but when I point my did at that number and call it I get the voice mail asking me to please enter my password. Any suggestions?

#191328 10/31/07 12:25 PM
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#6012 is call forward remote which requires a security code as specified in prog 200 FB18 for the DN you want to call forward.

#191329 10/31/07 01:57 PM
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Make sure Tandum CO is enabled in Class of Service (COS). It is disabled by default.

#191330 11/01/07 05:21 AM
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That works greate thanks for all your help

#191331 11/01/07 08:36 AM
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I have the same CTX 670 and last week forwareded a users calls to our London office by dialing # 6011 then 9 011 44 207 xxx xxxx #. Can you tell me what is different about dialing #6012 as you guys recommended?

I'm new to Toshiba systems.

Thanks!

#191332 11/01/07 09:47 AM
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#6012 enables you to set call forward for any phone on the system, like phonemeister said you will need the passcode

#191333 11/01/07 01:52 PM
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As in the above case, they are setting a call forward for a phantom extension. The owner of the phantom (an exension can be assigned as an owner of a phantom DN) can use #6011 (while on the phantom DN). Any other phone uses #6012.


The codes work for both real extension and phantom extensions. If the user was in a different office and didn't want to walk all the way down the hall, he could use #6012 to remotely set his call fowarding.

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