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Joined: Mar 2005
Posts: 43
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Joined: Mar 2005
Posts: 43 |
Hello all, I've got a client with an issue from years gone by.....
They're experiencing a "talk-off" sort of phenomenon where the caller's message gets clipped during the last few seconds.
It’s a 4-port IVP8 in a DK-40i. Nothing unusual about the config, straight forward 4x8 box.
None of the other 10+ of these I’ve got installed ever experience this….
As a side note, I had considered line noise, etc, as there’s a contractor ripping into the nearby streets as a new building is being erected.
A preposition is never anything to end a sentence with.
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
Does this happen to every message on every mailbox? There is a maximum message length that is programmed for every mailbox, not sure what the default is but im sure someone here does. Also might want to check the system status for how much disk space is open.
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Joined: Feb 2007
Posts: 16
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Joined: Feb 2007
Posts: 16 |
I think the default recording time is 180 sec.
If this is the only box that is giving you this trouble I would try deleting and recreating the box.
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Joined: Mar 2005
Posts: 43
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Joined: Mar 2005
Posts: 43 |
Thanks for the reply. It's a 3 man operation there, relatively little use & plenty of disk space.
I've got the trace running to see when, where & how often it happens.
The default message length is 3 minutes & most callers are not that long winded....
A preposition is never anything to end a sentence with.
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
There is also a timer that listens for silence. If you don't talk for 3 or 5 seconds (or whatever its set for), it assumes you are done and stops recording. Just one more thing to check.......
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Joined: Mar 2005
Posts: 43
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Posts: 43 |
Thanks Voyager. I had considered that too but hadn't had the opportunity to match it with other systems yet. ...off to do some late night snooping...
A preposition is never anything to end a sentence with.
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Joined: Mar 2005
Posts: 183
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Posts: 183 |
What rev level is your IVP8 I believe if you update it that will take care of your problem. Just check FYI for the update
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Joined: Mar 2005
Posts: 43
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Joined: Mar 2005
Posts: 43 |
The system is at XSYS. 4.0/1.00
A preposition is never anything to end a sentence with.
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Looks like you have rev 2 hardware with 1.0 software. You can upgrade the software to 2.05. Last time I called tech support about possible cut-off messages, they said 1st thing to do is upgrade your software.
If you have UADMIN2.1 it comes with a software upgrade that also covers DST updates.
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Joined: Mar 2005
Posts: 43
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Joined: Mar 2005
Posts: 43 |
I don't think I have UADMIN2.1
Is this someting someone out here could provide?
Thanks!
-John
A preposition is never anything to end a sentence with.
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