sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Line always busy, can only call out, DND not on

I have a guy in one of our other offices, when I dial his extension it goes busy, he can dial out just fine and DND is not activated on his phone. I have delted the extension and recreated it, hopinh that might solve the problem, but to no avail. Any suggestions?

eManager Version 4.20A06
CIX / CTX Version AR3.10 MK043.00

Update, I had him dial #6092 on his phone(DND off) and that worked in his own office apparently, but I am still unable to dial his extension from my phone, while I can dial others fine.

If you are networked with his sytem, then his DN is probably not in the network DN table.

We are all under the same Domain in emanager though. Do I still need to add him to the network DN?

Phonemeister,

Thanks that was it. I added the extension to the network DN. I was able to determine the node ID by looking at other extensions in the same node, but what is the default way to determine the node ID?

Nix that, I'm an idiot, there is a Node ID tab right there, duh.