sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems problem with ringing on DK40i

Hello there,
This is my first topic and I 'm not professional in PBX (System Administrator) just a little bit.
In our branch office we have Toshiba DK40i with PerfectVoice VM. On this weekend something happened with power (I guess it was gone for several hours) and now we have a problem.
We have only two people there, both have two lines and now if somebody tries to reach them phone doesn't ring just blinking line light but they can take a call, also they can make a call with no problem. VM doesn't work too. I'm going to be there tomorrow and try to fix it. Any help. Thanks.

Does the system usually ring to auto attnd (voicemail)?

Steve - It sounds like the battery strap is in the off position.

Both of the previous postings are going in the right direction. Either the system has fallen out of night mode because of a power outage or the battery strap was not placed in the on position when it was programmed. Although usually the system is much less than functional if the battery strap is off until you initialize it and run RAM check a couple of times.

Thanks for answering, but what can I do?

DK40i. OK, you have two stations that have two co lines ringing (in) - on incoming with no audio tells me that you front end your calls through the auto Attendant with direct line appearances. Your Perfect Voice mail system is not answering (responding) so you intercept the calls by pressing the line keys.
Go to the main extension 10 or 200 and put the night key on so you should receive station ringing until you get a repair. Then dial the Voicemail ports directly to see if any ports answer individually. I’m assuming you have an external unit so the Perfect Voice extensions are probably the single-line ports on the 40i.
Dial Intercom 18,19,20&21. OR 208-211.
10–17 Digital stations (200-207 Three Digit)
18-21 or (208-211) Single-line unless the tech changed the station numbers
You can also look in the display of your telephone to find the VM Pilot number,
Display CF/NA 200=850 means that your extension 200 is forwarded to 850 pilot number on a no answer. After Dialing intercom 400/500/850 commonly used by most.
You will see the LCD show the extension to the one it’s calling in the group. If you receive a ring no answer on all the ports then reset the voicemail system not the phone system.

Funny 4 techs 4 different answers.
I still have to know in the past when it worked, when you called in to the office was it answered by the auto attendent i.e. Thanks for calling Dial 1 for x 2 for y, or by a live person?

And DenisA to answer your question but what can I do? get a Toshiba tech there to solve your issues instead of pulling your hair out. There is a installers link at the top of the page or PM one of the Mod's.

Thanks everybody for help, I fixed it (I was reading manuals all day yesterday). Now phones are ringing and everything is OK exept VM. I can't figure out how I can connect to VM. I tried ext 18,19,20,21. Yes, it works but I can't get access to individual VM. May be I'm stupid but I want to fix it by myself. Thanks a lot.

make sure you have a speed dial key on the phone cuz when you login using the star key if theres not a speed dial key on there ur star key will not function properly.