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Joined: Nov 2005
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Anyone seen this error before:
VB Script
Failed to connect to CIX/CTX, 192.168.10.254: ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT
Any ideas how to fix it?
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Joined: Feb 2007
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I have seen that error before when my admin pc is not in the same ip range as the CIX or when there is no connectivity between the two. Usually when I do something stupid so check the obvious.
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Joined: Feb 2007
Posts: 325
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Im guessing its a dial up connection, looks like your ip address is off...
isnt it suppose to be 192.168.254.254 ?
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Joined: Dec 2007
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Moderator-Toshiba
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Moderator-Toshiba
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Originally posted by RRino:
I have seen that error before when my admin pc is not in the same ip range as the CIX or when there is no connectivity between the two. Usually when I do something stupid so check the obvious. Agreed^^^ Usually an IP renew/repair will cure that. If it's a direct connect, make sure you flip 1/2+3/6
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Nov 2005
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I had the customer check the IP address of the PC and the 3rd quartet matches the 3rd quartet of the phone system. She was able to get in on Tuesday, but not on Wednesday.
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Joined: Dec 2007
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Moderator-Toshiba
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Moderator-Toshiba
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Does the customer have the admin software on any other computer, or are you able to remote IP in?
Is the customer running eMGR 5.10, or an older version?
I have gotten that exact error code before and it was always an IP or patch cord related issue.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Dec 2006
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Or somebody plugged something in on the network with the sam IP addy.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Jun 2005
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Or they have a Stratgy ES or IES and the admin port is locked up. Ping the 192.168.10.254, then reboot if it pings ok.
If ping timeout then check connection and usual stuff.
I see that error all the ime now when the IP addy is wrong or no connection. I think they just changed the old error message.
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Joined: Dec 2007
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Moderator-Toshiba
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Moderator-Toshiba
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Originally posted by newtecky:
Or they have a Stratgy ES or IES and the admin port is locked up. Ping the 192.168.10.254, then reboot if it pings ok.
If ping timeout then check connection and usual stuff.
I see that error all the ime now when the IP addy is wrong or no connection. I think they just changed the old error message. Really? I have never had a VM lock-up cause a CIX/CTX to lock-out the admin computer... but as always, you learn something new everyday! I never even thought about that at all.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2005
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I have seen it with least 10+ different locations, when using a Stratagy ES or IES 16/32. Have to reboot the system to fix it. It happens to the same ones every few months. Voicemail softkeys stop working at the same time.
It occures when you use SMDI throught the LAN. They supposedly have it fixed on the latest software, but ver 3.10MK050+ for the older prcessor is still not on FYI. You can get it on their suppport site.
What is worse, is sometimes when it is locked up, I go into phone programming to check the IP at PRG 916, and the system reboot by it's self. At least the problem was fixed after that.
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