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Joined: Aug 2005
Posts: 327
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Joined: Aug 2005
Posts: 327 |
My previous post was moved for some reason to a forum that I dont have access to.
Does a BPTU show when a call hits the PRI? Like a busy light? The PRI still doesnt receive calls. The provider said the phone system is rejecting it. I unpluged the BPTU and they had the same error. I had a toshiba tech come out on friday and he said the PRI wasnt hitting the phone system. The provider says all there settings are correct.
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
the only way to see if the call is hitting the circuit is to monitor the D channel. you can do this by plugging a pptc-9 ping to RJ connector to the BPTU. You will see on the front the BPTU there is a small phone connector.
open hyperterminal or procomm and make sure the settings are correct.
Q931 messages can show you if the call is actually hitting your BPTU.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Ask for installer permission, tmier. Your original post was moved because it was an installer question.
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Joined: Sep 2004
Posts: 1,436
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Joined: Sep 2004
Posts: 1,436 |
If you're not seeing the Q931 messages, put a loopback connector on the cable and ask the provider if they see the loopback.
Joe
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No trees were harmed as a result of this posting; however, many electrons were severely inconvenienced.
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Joined: Aug 2005
Posts: 327
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Member
Joined: Aug 2005
Posts: 327 |
Update
It was hitting the system. Talked to Toshiba tech support again and fixed the problem. Now we can make and receive calls. For future reference it was program *66-5.
:banana: :banana:
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