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Joined: Jun 2005
Posts: 64
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Posts: 64 |
I have a DK424, Processor RCTUE-D, Rom ver. 9M, Soft. R4.3. I currently have 3 digit DNIS thru T1's working however we have been considering going to a 4 digit setup because of some tel number conflicts. Is switching to 4 digits as simple as making a change with the carrier to provide and adding the fourth digit to the DNIS table or is there allot more to this then I've been able to determine from the information I have on the system?
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Joined: Jun 2005
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Correction, Processor RCTUE-F.
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Joined: Jun 2007
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The fun part is going to be rebuilding all of your DNIS tables.
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Joined: Jun 2005
Posts: 64
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Thanks mj for the info. So you're saying the only thing I need to change in system programming is to add the leading 4th digit to the existing 3 digit entries in my DNIS Number/Name table and I can route the caller correctly as long as we are receiving the 4 digits from the carrier?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
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Posts: 2,033 |
Change with the provider, re-program your DID database and *64-2 to reflect 4 digits.
That should be it
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2005
Posts: 64
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Thanks Tony, I feel confindent about moving forward with this change now, I appreciate your time.
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Joined: Dec 2007
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Moderator-Toshiba
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Moderator-Toshiba
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No problem, that's what we're here for. 
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2005
Posts: 64
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Posts: 64 |
I go into programming this morning and start programming all of the existing 3 digit entries to 4 and run into several that come up with an admin error message that indicates I have "Conflicts in the DNIS table" however I can't find any duplicate entries in the table and of course it won't let me enter them as 4 digit. So I try using the "batch add" feature which gets the entry into the table however after testing I find it isn't routing the call correctly? I've since switched back to 3 digit and need to regroup, any suggestions on this problem would be apprectiated, thanks.
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Joined: Jun 2007
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example:
If you have an entry 322, you will not be able to add any entries from 3220~3229. It may be easier to clear the entire table than re enter your information.
If you are using DK admin you should be able to view the entire table.
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Joined: Jun 2005
Posts: 64
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Thanks mj I'll give that a try, appreciate the help.
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