sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems WBEM_E_Access_Denied

I found a thread on this in your forum but no definitive answer.

Background:
System - Toshiba Strategy ES CIX/CTX Phone System
OS - Windows 2000 Server SP4
Toshiba Manager - Strata eManager 4.00

My original issue had to do with a blank web page displayed when firing up eManager. This was fine previously but all of a sudden the blank web page came up. I would uninstall eManager and the MSDE database reinstall but after a day or so, usually after a reboot, the problem emerged again.

I finally found a MSKB note on this (https://support.microsoft.com/kb/297989) and after expecting the VBScript Synciwam.vbs as instructed, I was able to get back into eManager.

However, now when I attempt to connect to my equipment I get the WBEM_E_Access_Denied error. I don't want to have to go through re-installing this again so any advice.

P.S. I found the SNMP service was not running on the server at the time of these issues. Should it be?

Make sure IIS is also running...

IIS is running but after rebooting the server, I am back to my original problem with a blank page when going to eManager. Here is the event log detail. I thought I had this fixed but I don't know waht keeps breaking the service.

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 36
Date: 5/1/2008
Time: 1:15:09 PM
User: N/A
Computer: 4KHHW21
Description:
The server failed to load application '/LM/W3svc/1/Root/eManager'. The error was 'The server process could not be started because the configured identity is incorrect. Check the username and password.
'.
For additional information specific to this message please visit the Microsoft Online Support site located at: https://www.microsoft.com/contentredirect.asp.

Check out this page, see if it works for you.
https://support.microsoft.com/kb/297989

This is a database root problem.I've seen it before where the installer (you) will have to access the SQL database that emanager installs and puts in the credentials manually. I saw this at a location where the IT department locked down each PC like a chastity belt on Mother Theresa.

The only OS that support eManager are XP and Vista although I myself and others have gotten it to run on others. Win2000 server is not one that I personally know of being capable of supporting eManager. That being said, I feel your pain. eManager can really be a PITA when it doesn't work.

I've never tried to install it on anything other than XP, Vista and once on Server2K3 (which we never got working), so I am very interested in the answer as well... just for the ol' knowledge base

Yes