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Fax Problem #195023 10/12/08 10:25 PM
Joined: Oct 2008
Posts: 1
Team Freddy Offline OP
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I have a Toshiba CIX 670 that is not allowing us to receive any faxes. I have a few Analog cards and several BIPU and LIPU cards for VOIP.

We use a Biscom Fax Server to Route faxes.

Symptoms: I can send a fax out from a 1FB line and confirm that the digits get passed to the fax server and that the fax server answers. The problem I am having is the calls are not sending all the data.

Sometimes I get a partial message other times I get no message. Here is a sample of the message I get back.


To: Recipient at 4805551234
Subject:
Result: The transmission failed.
Explanation: Phone network busy

*******************************************

I read somewhere on these forums that the problem could be related to clocking on the RDTU?

In the past we have used our buttset and searched for the Analog line that has a pulse and entered #409 to reset what would be a message indicator alert. I have tried this several times with no success.

Any thoughts on what could resolve my issue?

Thanks In Advance.

Toshiba Telephones and Equipment
Re: Fax Problem #195024 10/13/08 12:30 AM
Joined: Jun 2003
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phonemeister Offline
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Quote
Originally posted by Team Freddy:
I read somewhere on these forums that the problem could be related to clocking on the RDTU?
Is the fax going throught RDTU only? And is it the primary clock source?

Re: Fax Problem #195025 10/13/08 06:02 AM
Joined: Dec 2006
Posts: 796
p2ii Offline
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Also, is the T-1 carried directly as DS-1 or is it carried as VoIP and converted to T-1 by an IAD?


Pat Austin
Teleco Inc.
Product Manager/Sales Engineer
Adtran ATSP
TCTE/CTP Certified

Teleco Homepage

Moderated by  Carlos#1, phonemeister 

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